Activating 2-Step Authentication helps keep your ManageXR organization and devices secure. ManageXR enables you to enforce 2-Step Authentication across your organization and use an authenticator app to protect your account.
Set Up 2-Step Authentication
To turn on 2-Step Authentication for your account, you must download and install an authenticator app of your choice.
Click Account from the drop-down menu
Toggle 2-Step Authentication ON
Enter your password to re-authenticate
Use your authenticator app to scan the QR code
If you're unable to scan the QR code, click "Can't scan the QR code?" to receive a setup key for your authenticator app
Enter the name of your authenticator app, the code generated by your device, and click Verify
Success! You've set up 2-Step Authentication. For all of your future sign-ins, you will be asked to enter a code generated by your authenticator app.
Migrate 2-Step Authentication from SMS to Authenticator App
If you initially set up your 2-step authentication with a mobile phone, follow these instructions to migrate from the SMS method to an authenticator app.
Click Account from the drop-down menu.
Select Add Another Method.
Enter your password
Enter the verification code sent to your phone number.
Select Authenticator App as the authentication method.
Connect to your Authenticator App.
Download and install an authenticator app on your phone
Open the app
Scan the QR code with your phone
Enter the code from your authenticator app, the name of your authenticator app, the code generated by your device, and click Verify.
Delete your phone from the list of 2-Step Authentication methods
Success! You've set up 2-Step Authentication with an authenticator app and have deleted the SMS method.
Require 2-Step Authentication for All Users
You must have Admin (User and Organization) privileges in order to enforce 2-Step Authentication across your organization. Before requiring all users in your organization to use 2-Step Authentication, you must set up 2-Step Authentication on your own account by following the instructions above.
To require 2-Step Authentication for all the users on your organization, follow the instructions below.
Go to Organization > Security
Toggle Require 2-Step Authentication for your organization ON
Confirm with the Require for Everyone button
All current and future users will be required to activate 2-Step Authentication in order to access your organization. If you use multiple ManageXR organizations, you will need to set this requirement in each organization separately. You may turn it off at any time to allow users without 2-Step Authentication setup to access the organization.
Monitor Compliance
When you require 2-Step Authentication for all users on your organization, you can monitor compliance from the Organization Settings > Users page. The security shield indicates whether a user has enrolled in 2-Step Authentication.
User with 2-Step Authentication ON:
User with 2-Step Authentication OFF:
Account Recovery
If you've lost access to your authenticator app or set up 2-step Authentication on a device you no longer have, there are a few ways to regain access.
Option 1: Ask an admin to remove and re-invite you from the ManageXR organization
This is the quickest path to regain access to your account. You'll need to reach out to a member of your ManageXR organization with owner or admin permissions access, and have them follow the instructions below.
Have the admin go to Organization > Users and delete your user account.
The admin then re-invites you using your email address.
Accept the invitation, sign in, and set up 2-Step Authentication on your new device.
Option 2: Ask an admin to temporarily disable the org-wide 2FA requirement
If your organization requires 2-step Authentication for all users, an admin with owner or admin permissions can temporarily turn that org-level requirement off so you can sign in and reset your authenticator:
Have the admin go to Organization > Security and toggle off Require 2-Step Authentication.
Sign in to your account (you won't be prompted for an authentication code while the requirement is off).
Go to Account and set up 2-Step Authentication on your new device.
Let the admin know you're done — they can re-enable the requirement from Organization > Security.
Option 3: Contact support
If you are the only admin in your organization and cannot use either option above, reach out to us at support@managexr.com. Please include:
Your name and the email address on your ManageXR account
The name of your organization in ManageXR
Our team will verify your identity and work with you to restore access as quickly as possible.
FAQs
Does 2-Step Authentication work with SSO?
Does 2-Step Authentication work with SSO?
The 2-Step Authentication provided by ManageXR works for users who either use (a) a standard email/password, (b) Google, or (c) Microsoft to log in. It does not support custom SSO at this time. We recommend requiring 2-Step authentication through your SSO provider.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com