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Troubleshooting: I can't see my application thumbnails or logos inside the ManageXR Home Screen
Troubleshooting: I can't see my application thumbnails or logos inside the ManageXR Home Screen

Logos, icons, thumbnails, or backgrounds not loading properly in ManageXR

Westley Heagy avatar
Written by Westley Heagy
Updated over a week ago

Troubleshooting Step #1

Ensure your images match ManageXR's recommended specifications for each type of image:

1) Home screen Top Logo

  • JPEG or PNG

  • 300 x 100 recommended

2) Application Icon

  • JPEG or PNG

  • Square aspect ratio

  • 256 x 256

  • 512 x 512 maximum

3) Home Screen Bottom Logo

  • JPEG or PNG

  • 200 x 100 recommended

Home Screen Background

  • JPEG or PNG

  • 2:1 aspect ratio required

  • 4096 x 2048 recommended

If your images match these specifications but you still can't see them in your ManageXR home screen, read on!

Troubleshooting Step #2

Unity primarily works with images in RGB color mode, which is the standard for screen display. CMYK color mode is used for color printing and does not directly translate to how colors are represented on digital displays. This is why CMYK images do not load or display correctly in Unity. Unity does not natively support images using the CMYK color mode. If your thumbnails use the CMYK color model, they will not appear in ManageXR.
​
If you have images in CMYK color, you will have to convert them to RGB color mode using image editing software such as Photoshop. Common tools for this task include Adobe Photoshop, GIMP, and others. Here's a basic guide on how to convert CMYK images to RGB using Adobe Photoshop:

  1. Open the CMYK Image: Launch Adobe Photoshop, and open the CMYK image you wish to convert.

  2. Convert to RGB: Navigate to Image > Mode > RGB Color. This changes the color mode of the image from CMYK to RGB.

  3. Save the Image: Save the image in a format Unity supports (e.g., PNG, JPG, JPEG). When saving, ensure that you choose an option that does not revert the image back to CMYK.

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Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com

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