ManageXR

Westley Heagy

Ciru

Taylor Lallas

Troubleshooting guides, hardware-specific FAQs and more

FAQs and Troubleshooting Guides 

Use these troubleshooting steps to investigate why you're not seeing your device in the ManageXR device setup tool

Troubleshooting: The Device Setup Tool Does Not Recognize My Device

Troubleshooting: I Can't Get My Meta Quest Device to Cast Properly

Why Your Device Location in ManageXR May Not Match Its Exact Physical Location

My Device is Reporting its Location Incorrectly in ManageXR

Troubleshooting: My Device Has Been Lost or Stolen

Troubleshooting: A Device Was Accidentally Deleted From My ManageXR Account

If you're using Dashlane and having login issues, then this guide is for you!

Troubleshooting: Issues Logging in to the ManageXR Web Console When Using Dashlane

Troubleshooting: Pico Device Stuck in a Loading Screen in Kiosk Mode

Troubleshooting: Reinstall ManageXR Using the Device Setup Tool

Meta Horizon app error, entitlement checks, Meta release channels, Meta Horizon Store, App Lab

Troubleshooting: Multiple Device Can't Access This App at the Same Time

Troubleshooting: My Device is Reporting the Time Incorrectly

Follow these troubleshooting steps to resolve login and account creation errors.

Troubleshooting: I can't log in to the ManageXR Web Console

Logos, icons, thumbnails, or backgrounds not loading properly in ManageXR

Troubleshooting: I can't see my application thumbnails or logos inside the ManageXR Home Screen

Common errors that you might encounter while using the Device Setup Tool

Troubleshooting: Device Setup Tool Errors

Troubleshooting: Adding the Pico Browser and Pico Business Store to Your ManageXR Home Screen

Troubleshooting Guides

Follow these steps to screen record/screenshot on Meta Quest devices

Screen Record/Screenshot on Meta Quest Devices

Does ManageXR Work With Quest Link?

Casting from ManageXR Home Screen on a Meta Quest (in-headset)

Exit ManageXR Home Screen on Meta Quest device (in-headset)

Launch ManageXR or other apps installed by ManageXR from Quest native device menus (in-headset)

Enable/Disable Hand Tracking for Meta Quest devices

Information and FAQs about Meta test user accounts. Note, test users are no longer a supported method for enrolling Meta new Meta devices.

(Legacy) Using test user accounts on Meta devices

Legacy Meta devices on firmware v76+ will receive a new, even more secure kiosk

Upgraded kiosk experience on Meta v76+

MHMS Quest devices losing network connection between Shared Mode sessions

Instructions for pairing a stylus like the Logitech MX Ink with Meta devices enrolled via MHMS

How to Pair a Stylus with a Meta Device

Instructions for pairing controllers with Meta devices

How to Pair Controllers with a Meta Quest Device

Enable Developer Mode on a Meta Quest device enrolled via Meta Horizon Managed Services

How to Enable USB Debugging on a MHMS Shared Mode Device

Meta-specific FAQs and guides

Required permission to deploy certain files on Android 12 devices, Meta Quest firmware 51 files

(Deprecated) How to give ManageXR permission to deploy files to Android/data

Android 12 (Meta firmware v51+)

Developer Docs

Find answers and get help from Intercom Support and Community Experts

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