Reinstall ManageXR using the Device Setup Tool
Follow these steps to reconnect a device to your ManageXR organization using the Device Setup Tool:
Open the ManageXR Device Setup Tool on your computer
Plug in your device
The device setup tool will read Not Registered, which means ManageXR is installed on the device, but the device is no longer connected to your ManageXR account. This typically happens if the device is deleted from the ManageXR web console.
Give your device a name and select a target configuration.
Click Install to reinstall ManageXR on the device.
Congratulations, your device is now re-registered to your ManageXR account.
💡Tip: If your device status is anything other than Not Registered, check out our Device Statuses documentation to learn what your device status means and how to fix the issue.
Reinstall ManageXR Using the Pico Preload Application
For Pico G2 4K and Pico Neo 3 devices, you can use the Pico Preload app to reinstall ManageXR:
Launch the ManageXR app from within the headset
Enter one of your configuration's registration codes.
💡Note: Using the preload method will always assign the device's serial number as the device name and not the original name you had for this device before it was
In some situations, devices may be on-site at a client location, and the above steps may not be possible. If this is the case, ManageXR can reconnect this device for you upon request by reaching out to email@example.com.