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Troubleshooting: Device Setup Tool Errors
Troubleshooting: Device Setup Tool Errors

Self-Signed Certificate, Unable to Verify the First Certificate, read ECONNRESET, connect ETIMEDOUT, PackageParserException: Failed to parse

Westley Heagy avatar
Written by Westley Heagy
Updated this week

The most common errors we see come from network security settings. This can often be solved by connecting to a hotspot or personal network and trying again. If the issue ends up being the network, you can work with your network admin to bypass some of ManageXR's endpoints. This document outlines the endpoints that ManageXR needs to be able to access your network. Additionally, if you've previously installed another MDM on your device, it will require a factory reset in order to install ManageXR.

Although not common, here is a list of errors the Device Setup Tool can report, along with troubleshooting tips.

Self-Signed Certificate In Certificate Chain

A network firewall is injecting a certificate into the chain to sniff traffic. This is then throwing an error with our tool, which sees this as a Man-In-The-Middle attack.

Troubleshooting steps: Allow ManageXR endpoints on your network. Connect to a hotspot or a personal network and try again. Try another computer.

Unable to Verify the First Certificate

A network security setting is blocking ManageXR from installing.

Troubleshooting steps: Try a personal network, bypass endpoints, or try another computer.

read ECONNRESET

A network security setting is blocking ManageXR from installing.

Troubleshooting steps: Try a personal network, bypass endpoints, or try another computer.

connect ETIMEDOUT

Internet connection speed is insufficient or cache error.

Troubleshooting steps:

  • Connect to a faster network. We've also seen success if tried before or after hours of operation when network traffic is lighter.

PackageParserException: Failed to parse

APK file was corrupted during the download process.

Troubleshooting steps:

  1. Reboot the Device Setup Tool

  2. Retry installing ManageXR onto your device as normal

Install ManageXR error: cannot call write after a stream was destroyed

This can be caused by either a failure to download or a failure to transfer data to the device.

Troubleshooting steps:

  1. Run the Device Setup Tool as administrator and try the installation process again

  2. Try using another cable

  3. Use another port on the computer

  4. Try using another computer for installation

If you still have issues with this error, please send your device setup tool logs to support@managexr.com.

android.os.Binder.execTransactInternal(Binder.java:1030)

at android.os.Binder.execTransact(Binder.java:1003)

Troubleshooting steps:

Initialize Error: Error executing adbExec

Your device doesn't have a stable connection with your computer:

Troubleshooting steps:

  1. Restart your computer

  2. Try using another cable

  3. Use another port on the computer

  4. Try using another computer for installation

Get device details error

This is likely because the device is still booting up. Please wait a few seconds and click the refresh device button at the top of the screen and try again.


Need more help?

Talk to a member of our team using the chat bubble (in the bottom right of your screen), or reach out to support@managexr.comโ€‹

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