The most common errors we see come from network security settings. This can often be solved by connecting to a hotspot or personal network and trying again. If the issue ends up being the network, you can work with your network admin to bypass some of ManageXR's endpoints. This document outlines the endpoints that ManageXR needs to be able to access your network. Additionally, if you've previously installed another MDM on your device, it will require a factory reset in order to install ManageXR.
Although not common, here is a list of errors the Device Setup Tool can report, along with troubleshooting tips.
Self-Signed Certificate In Certificate Chain | A network firewall is injecting a certificate into the chain to sniff traffic. This is then throwing an error with our tool, which sees this as a Man-In-The-Middle attack.
Troubleshooting steps: Allow ManageXR endpoints on your network. Connect to a hotspot or a personal network and try again. Try another computer. |
Unable to Verify the First Certificate | A network security setting is blocking ManageXR from installing.
Troubleshooting steps: Try a personal network, bypass endpoints, or try another computer. |
Unable to Grant Admin App Permissions | Your device cannot install ManageXR because of a permissions issue. This error occurred because you either A) have another MDM installed or B) have an app installed that has stored account credentials on the device.
Troubleshooting steps: Uninstall the offending app or run a factory reset to set up ManageXR on this device. |
read ECONNRESET | A network security setting is blocking ManageXR from installing.
Troubleshooting steps: Try a personal network, bypass endpoints, or try another computer. |
connect ETIMEDOUT | Internet connection speed is insufficient, or there is a cache error.
Troubleshooting steps:
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PackageParserException: Failed to parse | APK file was corrupted during the download process.
Troubleshooting steps:
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Failed to set device authentication credentials | This device failed to authenticate and start communicating with ManageXR, so it could not complete its installation.
Troubleshooting steps - Try the installation again. If the installation is still failing, contact support@managexr.com. |
Install ManageXR error: cannot call write after a stream was destroyed | This can be caused by either a failure to download or a failure to transfer data to the device.
Troubleshooting steps:
If you still have issues with this error, please send your device setup tool logs to support@managexr.com. |
android.os.Binder.execTransactInternal(Binder.java:1030) at android.os.Binder.execTransact(Binder.java:1003) | Troubleshooting steps:
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Initialize Error: Error executing adbExec | Your device doesn't have a stable connection with your computer:
Troubleshooting steps:
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Get device details error | This is likely because the device is still booting up. Please wait a few seconds and click the refresh device button at the top of the screen and try again. |
Need more help?
Talk to a member of our team using the chat bubble (in the bottom right of your screen), or reach out to support@managexr.comโ