The most common errors we see come from network security settings. This can often be solved by connecting to a hotspot or personal network and trying again. If the issue ends up being the network, you can work with your network admin to bypass some of ManageXR's endpoints. This document outlines the endpoints that ManageXR needs to be able to access your network. Additionally, if you've previously installed another MDM on your device, it will require a factory reset in order to install ManageXR.
Although not common, here is a list of errors the Device Setup Tool can report, along with troubleshooting tips.
Self-Signed Certificate In Certificate Chain | A network firewall is injecting a certificate into the chain to sniff traffic. This is then throwing an error with our tool, which sees this as a Man-In-The-Middle attack.
Troubleshooting steps: Try a personal network, allow ManageXR endpoints, or try another computer. |
Unable to Verify the First Certificate | A network security setting is blocking ManageXR from installing.
Troubleshooting steps: Try a personal network, bypass endpoints, or try another computer. |
read ECONNRESET | A network security setting is blocking ManageXR from installing.
Troubleshooting steps: Try a personal network, bypass endpoints, or try another computer. |
connect ETIMEDOUT | Internet connection speed is insufficient or cache error.
Troubleshooting steps: 
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PackageParserException: Failed to parse | APK file was corrupted during the download process.
Troubleshooting steps:
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Install ManageXR error: cannot call write after a stream was destroyed | This can be caused by either a failure to download or a failure to transfer data to the device.
Troubleshooting steps:
If you still have issues with this error, please send your device setup tool logs to support@managexr.com. |
android.os.Binder.execTransactInternal(Binder.java:1030) at android.os.Binder.execTransact(Binder.java:1003) | Troubleshooting steps:
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If you'd like additional support, please contact support@managexr.com.