Issues vary depending on the hardware type, but we see this most commonly with Meta Quest devices. The problem is usually that developer mode needs to be enabled, even if it had previously been toggled on. Therefore, the initial step in resolving issues with Meta Quest devices is to verify that developer mode is turned on. This typically isn't an issue for other hardware manufacturers, but it doesn't hurt to confirm as part of your troubleshooting process.
Here's how to enable developer mode for the following hardware types:
If developer mode was off, and you just turned it on, unplug your device and plug it back in.
If developer mode was already on, continue with the troubleshooting steps below:
Some Meta firmware versions will toggle off developer mode (debug mode) if the device goes to sleep. Double-check if developer mode is turned on.
Don't skip this step. If developer mode (debug mode) was already on, toggle it off and back on.
Ensure you're using the latest version of the ManageXR Device Setup Tool
Ensure other programs that connect your PC to the device (Android File Transfer, Meta Quest Developer Hub, SideQuest, Meta Developer Tools, etc.) aren't running. If they are, the Device Setup Tool will not be able to recognize the device when you plug it in.
Unplug, reboot, and replug the device.
Try the refresh button located at the top of the Device Setup Tool
Try another cable
Try another USB port
Try another computer, preferably a personal one. We've seen employer-issued laptops and PCs have IT restrictions that deliberately block programs like ManageXR from being used.
If you still can't get your device setup tool to recognize your device, reach out to support@managexr.com.