If your device isn't showing up in the Device Setup Tool, work through the steps below in order. Most cases are resolved by Step 1 or Step 2.
Step 1: Confirm Developer Mode Is Enabled
This is the most common cause of this issue. Developer mode must be enabled (even if you've enabled it before) for the Device Setup Tool to detect your device.
How to enable developer mode:
If developer mode was already on:
Toggle it off and back on anyway.
Disconnect and reconnect the USB cable.
If developer mode was off and you just turned it on:
Disconnect the cable from your device.
Plug the USB cable back into the device.
Step 2: Close Other Programs Using ADB
The Device Setup Tool communicates with your device using the Android Debug Bridge (ADB). If another program is already using ADB to communicate with the device, the Device Setup Tool won't be able to recognize it.
Common programs that use ADB and can cause this conflict:
Android File Transfer
Android Studio
Other tools that connect to your device over ADB
To resolve it:
Close any of the programs above if they're running and/or
Kill the ADB server
Mac users: Open Activity Monitor, search "adb" in the search bar, and select "Quit" or "Force Quit."
Windows users: Open Task Manager, find any background processes containing "adb", and select "End Task."
Step 3: General Troubleshooting
If Steps 1 and 2 didn't resolve it, work through these troubleshooting steps:
Make sure you're using the latest version of the ManageXR Device Setup Tool
Unplug, reboot, and replug the device
Try the refresh button at the top of the Device Setup Tool
Try another cable
Make sure the cable can transfer data and isn't just intended for charging.
Try another USB port
Try another computer, preferably a personal one.
Employer-issued laptops sometimes have IT restrictions that block programs like ManageXR.
If network restrictions are suspected to be the culprit, please refer to this list of the necessary endpoints to whitelist.
For Beam Pro devices, make sure to plug the cable into the camera port, not the charging port
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com