When a device is plugged into the Device Setup Tool, the program will display a number of different statuses. Hover the status to learn more about it, or read about the various statuses here.
Status | Explanation |
Installed | ManageXR is installed and this device is connected to your account. You can now manage this device via the ManageXR web console. |
Ready For Install | This device is ready for install.
Next step: Click the "Install" button to set up this device with ManageXR. |
Ready For Install (Preregistered) | This device is connected to your ManageXR account but does not have ManageXR installed.
This can happen if you factory reset your device while ManageXR is installed.
Next step: Click the "Install" button to finish setting up this device. |
Not Authorized | This device is not authorized with this computer.
To fix this: You will need to put the headset on and follow on-screen instructions to authorize this computer. |
Requires Preparation | This Oculus device needs to be prepped for install.
To fix this: Hover the status section and follow the instructions, or read the Preparing an Oculus Device For Registration help doc. |
Not Registered | ManageXR is installed on this device, but the device is not connected to a ManageXR account.
This can happen if you delete the device on your ManageXR web console but don't uninstall ManageXR from the device.
To fix this: Click "Install" to reinstall ManageXR on the device. This will re-register the device to your account. |
Missing Permissions | This device is missing important permissions that enable the ManageXR to run properly.
To fix this: Click "Fix Install" (or force refresh this device if you think this message is incorrect). |
Wrong Organization | This device is owned by a different organization.
To fix this (if you belong to that organization): Open the drop-down menu in the top right and click "Switch Organization" to switch to the correct organization.
To fix this (if you don't belong to this device's organization): The organization admin must first delete this device in order to re-register it to your organization. |