When a device is plugged into the Device Setup Tool, the tool can display several different statuses.
You can read about the various statuses here.
Status | Explanation |
Installed | ManageXR is installed, and this device is connected to your account. You can now manage this device via the ManageXR web console. |
Ready For Install | This device is ready for installation.
Next step: Click the "Install" button to set up this device with ManageXR. |
Ready For Install (Preregistered) | This device is connected to your ManageXR account but does not have ManageXR installed.
This can happen if you factory reset your device while ManageXR is installed.
Next step: Click the "Install" button to finish setting up this device. |
Enable Developer Mode | This device needs to be put into Developer Mode / USB Debugging mode before you can proceed with setup.
|
Not Authorized | This device is not authorized with this computer.
Resolution–you must put the headset on and follow on-screen instructions to authorize this computer. |
Requires Manual Preparation | This Meta Quest device needs to be prepped for installation.
Resolution–Read the Preparing an Oculus Device For Registration help doc. |
Not Registered | ManageXR is installed on this device, but the device is not connected to a ManageXR account.
This can happen if you delete the device on your ManageXR web console but don't uninstall ManageXR from the device.
Resolution–Click "Install" to reinstall ManageXR on the device. This will re-register the device to your account. |
Missing Permissions | This device is missing important permissions that enable ManageXR to run properly.
Resolution–Click "Fix Install" (or force refresh this device if you think this message is incorrect). |
Wrong Organization | This device is owned by a different organization.
Resolutions:
|
Subscription Full | The organization you are attempting to register a device in is already using all of its device licenses.
Resolution—Update the subscription on the ManageXR Web Console in order to register more devices. Press Refresh in the Device Setup Tool once you've updated the subscription. |
Inactive Subscription | The organization you are attempting to register a device in does not have an active ManageXR subscription.
Resolution—Start a subscription on the ManageXR Web Console or switch organizations in the Device Setup Tool. |
Device Limit Exceeded | You are registering your device using a Configuration where one more more apps has already hit its maximum device limit.
Resolution— Register your device with a different configuration. |
Need more help?
Talk to a member of our team using the chat bubble (in the bottom right of your screen), or reach out to support@managexr.com