Moving a device to a new organization does not transfer its current configuration (apps, files, wifi networks, etc.). When you move the device, you may want to create a similar configuration in the destination organization.
💡 Tip: You can share apps between organizations using release channels. If the configuration you're moving the device to is targeting the same app release channels, it will not have to re-download those applications.
Active Organizations
To move your device from an organization with an active ManageXR subscription to another active organization:
Navigate to your device's page
Select the device(s) you want to move
Click Command and select Change Organization from the drop-down menu
Click the organization you'd like to move the device to
Choose the configuration you'd like to apply to the device
Once moved, the device will sync to the new configuration the next time it is online and appear in the Devices list of the new organization. A notification will appear and let you know the transfer was successful and allow you to view the device in its new location.
Inactive Organziations
To move your device from an organization with an inactive ManageXR subscription to another active organization:
Log into your account and select the organization with the expired subscription. You will automatically be brought to the Subscription page and see a message that reads
Scroll down below the Start a Subscription button and click Move or Delete devices.
Move - Selecting move will prompt you to select a new destination organization and configuration.
To finish moving devices, select the organization you'd like to move the device to
Choose the configuration you'd like to apply to the device
Confirm your selection and move the devices
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com