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Device Screen Streaming

Remotely view what is happening in-headset via a live stream

Taylor Lallas avatar
Written by Taylor Lallas
Updated over a week ago

πŸ’‘ BETA feature. This feature is still under active development. Let us know what else you'd like from device screen streaming.

One of the biggest challenges of using and scaling virtual reality is that you can't see what users are doing. With laptops and handheld devices, you can look over someone's shoulder to assist them. In virtual reality, you can't do this. You must rely on verbal communication and feedback to understand how a user is interacting with the virtual environment. When you're flying blind, it's very difficult to guide users through VR experiences or help them troubleshoot. That's why we built Device Screen Streaming.

With Device Screen Streaming, you can see exactly what your users are looking at and doing in-headset. Similar to casting, this feed will cast straight to a web browser and will be visible on the ManageXR web console. This tool will help you identify any difficulties that users are experiencing and provide them with the necessary support to ensure they have the best experience possible.

How to Start a Stream

  1. Navigate to the device page of the headset you want to stream

  2. The headset must be ONLINE in order to see the option to "Start Stream"

  3. Once you press Start Stream, a permission request will be sent to the user in the headset. They must accept the request in order for the stream to begin. On the web console, you will see this status:

    In-headset, the user will see this permission pop-up:

  4. Once the user grants permission, the stream will start.

πŸ’‘ Tip: You can minimize the stream and continue using ManageXR at the same time. For example, you may want to minimize the stream and send a command to the device to launch an application:

Multi-device streaming

With multi-device streaming, you can remotely stream many devices at the same time. This is a boon when used in a classroom setting, training session, boardroom, or any XR group activity! For example, imagine you're an instructor leading a VR classroom activity, and you need to make sure all users are launched into an experience at the same time. With multi-device streaming, you can ensure all users are situated and ready to begin the lesson before remotely launching an app on all selected devices and monitoring progress through the experience.

To initiate device streaming for multiple devices, follow the steps above for each device you wish to monitor or quick stream on multiple devices from your device list.

⚠️ Troubleshooting:

β€’ If you repeatedly experience trouble establishing a connection or see a message that the device is already streaming, try restarting the device.

β€’ If you know that your device is online, but it appears as 'offline' in the web console, send a sync command to it. The device will respond that it is online and enable you to stream.

Supported Devices

Streaming is available on all headsets except for Meta Quest devices.

βœ… Pico

βœ… HTC VIVE

βœ… DPVR

βœ… Vuzix

βœ… Magic Leap 2

βœ… Android Tablets

❌ Meta Quest*

* We're looking forward to adding streaming for Quest when Meta makes this functionality available to MDMs. There is no timeline available for this yet.

FAQs

How to turn OFF streaming for your organization

You may not want to allow users to stream devices to the ManageXR web console. To prevent screen streaming, you can go to your Organization Settings > Security page and toggle it OFF.

Is ManageXR's device screen streaming the same as the device-native casting feature?

No. You will still have access to the device's native casting feature. Typically, the native casting feature is only useful for on-site troubleshooting or sharing. ManageXR's device screen streaming feature is an upgraded version of casting that lets you see what the end-user is seeing inside the headset from anywhere in the world. Additionally, with native device casting features, there are restrictions that make streaming nearly impossible to access remotely. For example, most native casting features require both the headset and the casting device to be on the same network and use the same login credentials. Check out our Meta casting troubleshooting article to learn more.


Need more help?

Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com

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