You can send commands to your device in real time. However, your device will not receive and act on these commands until it is turned on and connected to the internet.
Send a command to a single device
Go to your device's page;
Click on one of the available commands:
Send a command to several devices
All devices must share the same configuration to send bulk commands.
From the Devices page, select your target devices;
Click the Command button and select your command to send:
💡Tip: If you have the ManageXR Home Screen enabled, you can exit an app remotely by sending a command to return to the ManageXR home screen. If exiting the app to return to the home screen requires in-headset input, ensure your Shortcut Menu is disabled for this configuration.
Available Commands
Command | Function |
Launch VR Content | Force your device to launch a specific app, webxr link, or video. After launching a video, you can send a pause video command to a single device.
If you select Home Screen in the App list, it will exit the app you have currently open and take you back to the home environment.
You will choose between the approved content associated with the configuration applied to this device. |
Restart | Force restart your device. |
Sync | Force your device to sync with the ManageXR servers.
Apps and Files will automatically sync whenever the device is online, so this command isn't usually necessary. |
Disable / Enable Kiosk | When Kiosk / Home Screen mode is disabled, you can access the default device menu. This command is useful if your Configuration enables Kiosk Mode / Home Screen, but you want to temporarily bring this specific device out of this to access locked settings and apps. |
Disable / Enable Tutorial Mode | When Tutorial Mode is enabled, your Tutorial app will launch on boot. Devices automatically exit Tutorial Mode once they exit your Tutorial App. |
Change Organization | Read our Change Organization Documentation to learn more. |
Factory Reset/Cancel Factory Reset | Factory Resetting your device will delete all apps, files, and settings, including ManageXR. You can also cancel this command if it's queued on the device.
Read our Factory Reset Documentation to learn more. |
Pause/Resume Configuration Updates | Pause Configuration Updates to stop a device from syncing with its latest Configuration. When a device has updates paused, user-initiated changes to its Configuration and ManageXR-initiated updates to the ManageXR Admin App and Home Screen will not propagate to the device. |
Delete | Read our documentation on Deleting a Device to learn more. |
Device Command Behavior
Uninstall app commands - You can duplicate uninstall app commands because there may be two different apps you’re uninstalling.
Launch VR content and restart device commands - ManageXR only respects a launch VR content or restart command if it has been sent within the last 30 seconds.
All other commands - All other commands will ignore redundancies and only respect the most recent device command by type. For example, if you send a sync command and a launch app command, both commands will fire. But, if you send ten sync commands and ten launch app commands, ManageXR will ignore redundant commands and only act on the most recent command type. In this case, the device would sync once and launch an app once according to the most recent command.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com