ManageXR Web Console
You can remotely Factory Reset your device on ManageXR, deleting all apps, files, and settings. This action will also remove ManageXR from the device, effectively releasing it from your management/control. You will need to reinstall ManageXR on the device to bring it back under management.
Typically, remote factory resets are done when your device has been lost or stolen and you would like to securely remove all proprietary content from the device. Important to note this "kill switch" will only be received once the device is online.
You can factory reset devices individually or send the command to several devices at once. Find the Factory Reset command under 'More' options in the Device Commands list.
Since devices must be online to execute the Factory Reset, offline devices queued for Factory Reset will show ‘Pending Factory Reset.’ You may cancel the Factory Reset until the device comes online and receives the command. If you delete the device from ManageXR before the device comes online, the command will not be sent; therefore, the device will not be factory reset.
When you send a Factory Reset command to a device, that device no longer uses one of your device licenses, allowing you to upload another device to the platform immediately. However, you will still be able to see the reset/pending reset device in your device list.
Additional Factory Reset Options
Button Combinations
You can factory reset a device by pressing button combinations on a headset.
Pico
Power off the device.
Hold power + volume (+) + home button until you see the Android Robot.
Hold power button and click volume (+) button once to enter Recovery Mode menu.
Press volume (-) to go down to Wipe data/ Factory reset and press the Confirm button to execute the command.
Meta Quest
Turn off your headset.
Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen has loaded on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If a Quest device is factory reset after February 26, 2025, the device will be subject to the new Meta Horizon managed services enrollment process, and you will require a subscription to Meta Horizon managed services.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com