To enroll a Meta Quest device on ManageXR, you will need a Meta Horizon managed services account (formerly known as Quest for Business). This guide will walk you through linking your ManageXR organization to your Meta Horizon managed services (MHMS) account, and then enrolling your device on ManageXR through MHMS. If you’re not familiar with Meta Horizon managed services and don’t yet have an account, you can learn more here.
Adjust Meta enrollment settings on ManageXR
The first step in linking your ManageXR organization and your Meta Horizon managed services account is to set up your Meta enrollment settings on ManageXR and download your Organization Enrollment Token.
Navigate to Devices in the ManageXR web console and select Add Device
Confirm your enrollment settings on ManageXR. These settings define which configuration is applied to your device when it is first enrolled (don’t worry, you can always change your device’s configuration after it has been enrolled). You have two options:
Default Configuration: This will automatically apply a specific configuration to all new Meta Quest devices that you enroll.
Configuration Code: This will allow you to enter a Configuration Code in-headset to assign a configuration at enrollment time. This method is best if you are simultaneously enrolling devices to different configurations. You can learn how to find a list of your ManageXR configuration codes here.
Download your Organization Enrollment Token from ManageXR (you’ll use this file to link your ManageXR organization to your Meta Horizon managed services account in the next step).
Create a third-party MDM enrollment for ManageXR on Meta Horizon managed services
Now that you have set up your Meta enrollment settings and downloaded your Organization Enrollment Token, it’s time to link your ManageXR organization to your Meta Horizon managed services account. This will allow you to enroll devices into ManageXR via Meta Horizon managed services.
Video Tutorial
Log into your Meta Horizon managed services account.
If you don’t have an account, you can learn more about creating a Meta Horizon managed services account here.
Click Create third-party enrollment.
Select ManageXR from the Provider drop down, and give your enrollment a name. Click Next.
Upload the Organization Enrollment Token that you downloaded in the previous section. Click Next.
Set as the default enrollment and click Next.
Review and Save the new third-party enrollment method.
You're all set to begin enrolling devices via Meta Horizon managed services!
Device Enrollment
Once you have set up the ManageXR Third-Party MDM enrollment in your Meta Horizon managed services account, you’re all set to enroll your devices! Any device that you enroll through the typical MHMS enrollment process will now be automatically enrolled in ManageXR.
Video Tutorial
Grab your VR device and start the out-of-box setup process. You must use a new or factory reset Meta device. This process varies depending on the device type and firmware version, but should include:
Selecting your preferred language
Adjusting your headset to fit comfortably and see clearly
Connecting to a WiFi network
Watch a safety video
Allowing firmware updates to install. This usually takes around 5 minutes on a strong network connection.
When setting up multiple devices simultaneously on the same network, it’s possible your estimated time is drastically increased, or the firmware download will fail altogether. If this is the case, reduce the number of devices you’re setting up, or connect them to separate provisioning networks.
After the device downloads the firmware update, it will restart.
After the update, you’ll reach a screen that instructs you to pair the device. On this screen, you’ll select the Connect to your organization button underneath “Headset managed by your organization?”
In some cases, devices will need to finish downloading updates after the reboot before you can select the Connect to your organization button. Check for a message in the top left “Your headset is up to date” before moving on.
After selecting Connect to your organization, you’ll be instructed to log into your Meta Horizon managed services account from a computer. Click continue in your headset until you receive a temporary device code. You’ll need this code in the next step.
It’s time to go to your computer to enroll this device onto Meta Horizon managed services. If you set ManageXR as the default enrollment method in MHMS, navigate to work.meta.com/device and enter the temporary device code from the previous step.
If ManageXR is not the default enrollment on Meta Horizon managed services, then an admin must enroll the device while signed into Meta Horizon managed services.
Navigate to work.meta.com/device_management/all_devices
Click Enroll Devices.
Select a ManageXR third-party enrollment method.
Enter your temporary device code.
Click Enroll device.
If you enter your device code, and nothing happens. Click the back arrow in the headset and select the “Continue” button to generate a new code.
Put on your VR headset and continue through a few device management information screens
Once you’ve stepped through the Meta screens, ManageXR will open and begin registering your device.
If your Meta enrollment settings in ManageXR are set to use a default configuration, your device will begin registering on its own:
If your Meta enrollment settings in ManageXR are set to use a Configuration Code, you will be prompted to enter your configuration code. (You can learn how to find a list of your ManageXR configuration codes here.)
Follow in-headset screens to grant two required device permissions.
To grant the permission, click Go to Permission when prompted.
Then toggle the switch on the following screen:
This screen will appear to confirm that the device has successfully been enrolled with ManageXR.
Congratulations! You’ve successfully enrolled your device with Meta Horizon managed services and registered it with ManageXR.
After enrolling your device, you will encounter popups you must click through as part of Meta’s new user experience flow. More information about this flow can be found in our documentation about Meta Horizon managed services’ device modes.
FAQs
What should I do if I receive a “Can’t set up device” message when my device is in the Meta “Connecting” step?
What should I do if I receive a “Can’t set up device” message when my device is in the Meta “Connecting” step?
If you see this message:
You are probably using a network that blocks ManageXR from downloading.
Visit our Network Requirements docs to learn what endpoints you need to add to your allow list in order to use ManageXR.
What if I factory reset an existing device?
What if I factory reset an existing device?
You will need to re-enroll the device through Meta Horizon managed services, following the instructions outlined above in this document.
Where should I purchase devices?
Where should I purchase devices?
We recommend buying devices through our network of approved resellers. Reach out to partnerships@managexr.com, and we will connect you to a reseller in your region.
Can I preload my apps and files during device setup?
Can I preload my apps and files during device setup?
After enrolling your device in ManageXR through Meta Horizon managed services, you can use the ManageXR Device Setup Tool to push content to your device over the wire using Push Configuration Update. The Push Configuration Update action allows you to download a large update (e.g., several applications) to your computer and then load them over the wire onto your VR devices. This may be useful if you are provisioning multiple devices over limited wifi.
How do I delete a device from a Meta Horizon organization?
How do I delete a device from a Meta Horizon organization?
To delete a device from your Meta Horizon organization, you must be a Meta Horizon admin and follow the steps below steps:
1. Click Devices in the left menu of the Admin Center.
2. Find the device you want to delete - you can use the filters to speed up your search.
3. Check the box next to the right of the device, then select Release device.
4. Review the information and click to check the box to confirm your understanding of releasing a device.
5. Click Confirm.
When you release a device enrolled in Meta Quest for Business, it will be removed from the Admin Center the next time it is connected to Wi-Fi. All of the device’s data will be deleted and can't be managed from the Meta Admin Center until it is enrolled again.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com