ManageXR is now integrated with Meta Horizon managed services (formerly known as Meta Quest for Business). All Meta Quest devices must enroll in ManageXR via Meta Horizon managed services (MHMS) moving forward. The integration with Meta improves the device management experience and unlocks new features and functionality not available to devices previously enrolled in ManageXR via the Device Setup Tool, now referred to as Legacy Meta Devices.
As your fleet grows, you may find yourself managing a mixed fleet of legacy devices and devices enrolled via Meta Horizon managed services. This guide teaches you how to identify legacy devices and walks through the differences in feature support between legacy devices and Meta devices enrolled through MHMS.
Definition: Legacy Meta devices
All Meta Quest devices enrolled in ManageXR via the ManageXR Device Setup Tool are considered legacy Meta devices.
You can still continue to manage legacy Meta devices on ManageXR as usual, however, these devices will not get access to the latest features and functionality that become available through ManageXR’s integration with Meta.
Other Manufacturers: Devices from other manufacturers (e.g., Pico, HTC) enrolled via the Device Setup Tool are not legacy devices. You may continue enrolling them through the Device Setup Tool.
How to identify legacy Meta devices
There are a few quick ways you can determine whether your device is a legacy Meta device from within the ManageXR Web Console:
Method 1: Filter your device list
You can use the available filters on the device list to find all of the devices in your organization that are legacy Meta devices. Filter the device list by device type and enrollment method:
Go to Devices
In the filter bar on the left, select all Meta Quest devices models that appear in your organization. You may need to scroll down.
In the filter bar on the left, select “Enrolled via Device Setup Tool”. You will need to scroll down.
The filtered list includes all legacy Meta devices that were enrolled in ManageXR through the Device Setup Tool.
To find non-legacy Meta devices enrolled through Meta Horizon managed services, filter the device list by Enrolled via Meta Horizon.
Method 2: View the enrollment method
Confirm that an individual device is a legacy Meta device by viewing the enrollment method listed on the device page:
Go to the device page
Go to the Device Information tab
Scroll down to find the Enrollment Method
Device Setup Tool - If the Enrollment Method is Device Setup Tool on a Meta Quest device, it is a legacy Meta device:
Meta Horizon - If the Enrollment Method is Meta Horizon, it is a non-legacy Meta device that was enrolled through Meta Horizon managed services.
Method 3: Check whether the device is operating in a Meta Horizon mode (Shared Mode, Individual Mode)
All Meta devices enrolled via Meta Horizon managed services must operate either in Shared Mode or Individual Mode. Legacy Meta devices do not use Meta Horizon device modes.
Non-Legacy Device: Reports using Shared Mode or Individual Mode
Legacy Meta Device: Does not report a Meta Horizon mode
Feature differences: Legacy vs MHMS devices
| Meta device
Enrolled via Meta Horizon managed services | Legacy Meta device
Enrolled via ManageXR Device Setup Tool |
Enrollment | Enroll devices through Meta Horizon managed services. Learn more about low touch enrollment through MHMS | Legacy Meta devices are devices that were previously enrolled via the ManageXR Device Setup Tool. It is no longer possible to enroll Meta devices through the Device Setup Tool. |
Meta account requirements | Requires a Meta Horizon managed services organization
Devices in Shared Mode do not require Meta accounts.
Devices in Individual Mode require a Managed Meta Account.
| A developer-enabled Meta account or test user account is tied to the device. |
All Meta Quest devices enrolled via MHMS use Meta Horizon device modes. Device modes have implications for the supported device experiences: Using restricted kiosk experiences (Custom Home, Kiosk App, Kiosk Video) requires Shared Mode. Using Default Device Menus requires Individual Mode. Learn more
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New Device Settings | Integration brings access to new device settings:
Going forward, new settings for Meta devices will typically only apply to Meta devices enrolled through MHMS and not to legacy devices. | No access to new device settings. |
No sign in needed to cast
Cast using dedicated organization link and code entry e.g., https://www.oculus.com/casting/{yourOrganization123}
| Must sign in to a Meta account with username/password to cast
Cast using https://www.oculus.com/casting
| |
Can purchase and use Meta Horizon Store apps in a restricted kiosk experience? | No.
Users in-headset can only purchase apps from the Meta Horizon Store when devices are in Individual Mode. Restricted kiosk device experiences like the Homes Screen or Kiosk App require Shared Mode.
If you are using Shared Mode and require apps from the Meta Store:
| Yes. Store apps can be purchased and shown in a restricted Custom Home Screen or Kiosk App using External Apps. |
Temporarily exit restricted kiosk mode? | No. It is not possible to disable the restricted kiosk when using devices in Shared Mode. You cannot temporarily access the native consumer menus. | Yes. You can temporarily exit the locked down kiosk environment (Custom Home, Kiosk App, etc) to access the consumer menus on legacy devices. Learn more |
Not available. Devices enrolled via MHMS use a native Meta quick settings menu. | Available on Meta devices using firmware v74 or earlier. Once devices upgrade to v76, they will use the native Meta quick settings menu on app pause.
Admins can turn on/off the Shortcut Menu via Configurations. Learn more | |
Long term support | Supported. | Supported, but limited to no access to new Meta-specific features. |
FAQs
Will ManageXR continue to support legacy Meta devices?
Will ManageXR continue to support legacy Meta devices?
Yes. However, legacy devices will get limited to no access to new Meta-specific features.
Can I still enroll Meta Quest devices through the Device Setup Tool?
Can I still enroll Meta Quest devices through the Device Setup Tool?
No. It is no longer possible to enroll Meta Quest devices through the ManageXR Device Setup Tool. You must enroll the device through Meta Horizon managed services to manage it on ManageXR.
What happens when I factory reset a legacy device?
What happens when I factory reset a legacy device?
If you factory reset a legacy Meta device and wish to re-enroll it, you will need to do so through Meta Horizon managed services. Learn more about enrollment through Meta Horizon managed services.
We recommend that you do not factory reset any of your Legacy Meta Devices if you are not yet ready to migrate your existing fleet to Meta Horizon managed services.
Can I migrate my legacy devices to Meta Horizon managed services to gain access to the new features?
Can I migrate my legacy devices to Meta Horizon managed services to gain access to the new features?
Yes. You can re-enroll legacy devices via Meta Horizon managed services to benefit from the new features and functionality. Migration involves creating a Meta Horizon managed services account and factory resetting devices. Learn more about migrating legacy devices here
Are devices from other manufacturers enrolled via the Device Setup Tool also legacy devices?
Are devices from other manufacturers enrolled via the Device Setup Tool also legacy devices?
No. Only Meta devices enrolled via the Device Setup Tool are considered legacy devices. Other devices can continue to enroll in the Device Setup Tool as usual.