Meta devices previously enrolled with the Device Setup Tool are considered legacy devices. These devices won’t receive the latest features available through Meta Horizon managed services (MHMS), such as remote power off and account-free Shared Mode.
Migrating a legacy device to MHMS is a zero-touch process—no factory reset required. This doc contains all of the information you need to know before you migrate your legacy devices to HMS!
Requirements & Limitations
✅ Requirements (must be met before migration)
MHMS licenses – Your organization must have enough active licenses for the devices you’re migrating. 👉 Learn more
Minimum firmware version – Devices must be on Meta firmware v76 or later. 👉 Tips for upgrading firmware
Configuration requirements – Devices must use a Restricted Kiosk experience such as a custom Home Screen, Kiosk App, or Kiosk Video. This is because devices must be migrated into Shared Mode to uses this zero-touch process.
⚠️ Limitations
Only Shared Mode supported – Devices can only zero-touch migrate into Shared Mode. To use Individual Mode, you must factory reset and re-enroll. 👉 Learn more about device modes
No Meta Store apps – Apps downloaded directly from the Meta Horizon Store will be removed during migration since consumer accounts are removed from the device.
Irreversible process – Once a device is migrated to MHMS, you cannot convert it back to the legacy experience.
Why Migrate to MHMS?
Migrating to MHMS unlocks new capabilities for your devices:
Access to new features – Remote Power Off command, System Language settings, and more. 👉 Learn more about feature differences
Account-free device use – Use devices in Shared Mode without Meta accounts, eliminating issues like re-authentication codes.
Reasons Not to Migrate to MHMS
Cost - You will need sufficient HMS licenses for all of the devices you wish to migrate. The published price for HMS licenses for a device previously purchased is $14.99/mo or $179.99/yr.
Using Store Apps - If you're using apps from the Meta Horizon store, we recommend not migrating to HMS. When you migrate, your consumer account and store apps will be removed from the device.
You want the flexibility to enable/disable kiosk - With the HMS experience and device modes, it is not possible to temporarily enable/disable kiosk like it is in the legacy experience. Your devices are either in locked down Shared Mode (where they can use the ManageXR Home Screen, Kiosk App, or Kiosk Video), or have full device access in Individual Mode.
How to Migrate
Follow these steps to migrate your device to MHMS:
Identify your Meta Horizon managed services Organization ID
To find it, sign in to your Meta Admin Center > Go to Apps & Content > Invite Developer > Copy organization ID
In ManageXR, go to the Devices page and click on the device you want to migrate
Scroll down to Organization & reset options
Click Migrate to MHMS
Press Get Started
Confirm your device meets the requirements for migration
If status shows Not Ready, the device does not meet requirements.
Below firmware v76 → Update the firmware to v76 or higher.
Configuration issues → Hover over the configuration column to view and fix them.
Enter your Meta Horizon managed services Organization ID
Press Migrate Device
From there, migration is automatic. No factory reset or re-enrollment is required. Your device will show Pending Migration until it comes online and completes migration successfully.
What Happens After Migration?
Once migrated, your device will:
Automatically appear in your MHMS account (no re-enrollment needed)
Gain access to MHMS-only settings and features
Use the updated MHMS experience (Shared Mode)
Stay on its current configuration
FAQs & Troubleshooting
I can't select my device to migrate because it says firmware is below v76 – what should I do?
I can't select my device to migrate because it says firmware is below v76 – what should I do?
You must update your device to firmware v76 or higher before migrating. 👉 Tips for upgrading firmware
How do I find my Horizon managed services Organization ID?
How do I find my Horizon managed services Organization ID?
Your Organization ID is provided by Meta Horizon managed services. You can retrieve it from your Meta Admin Center by going to:
Apps & Content
Invite Developer
Copy organization ID
Do I need a Meta Horizon managed services subscription?
Do I need a Meta Horizon managed services subscription?
Yes. An active MHMS subscription with enough available licenses is required to migrate and manage devices under MHMS.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com