Firmware updates can introduce unexpected challenges— ManageXR helps you keep your Quest fleet working as intended by giving you the power to control firmware updates.
Firmware Update Policy Options
You can choose between 3 firmware update policies for your Quest devices:
Firmware Update Policy | Description |
Defer to Device | This policy allows each device to update according to its default setting.
For Meta Quest devices, the default behavior is to auto-upgrade firmware. So, choosing this option will result in your devices upgrading their firmware automatically whenever a new firmware is rolled out. |
Postponed | This policy delays firmware updates from installing on the device for 30 days after any new Meta firmware version becomes available. Firmware updates that Meta labels as critical security patches will still be pushed to devices that use this policy.
Note: Meta devices can only update to the latest firmware version available. Devices with updates postponed will wait 30 days from the release of the latest version before updating. Each time a new firmware version is available, the 30 day timer resets. So, devices that don’t come online frequently can get stuck in a postponed state. To see when the latest update rolled out, check Meta’s Firmware Release Notes. To update your devices immediately, switch to “Defer to Device”.
We generally recommend using this as your primary policy for your devices in the field to ensure that firmware versions have been tested and you've had a chance to validate them on development devices before they upgrade your entire fleet. |
Disabled | This policy locks each device onto the firmware version it currently has installed.
We recommend this policy if you want maximum control, e.g., in a clinical trial, using devices with patients, or at a big event where you can't take a chance on a firmware upgrade. |
Meta devices will not report as Out of date in ManageXR if the Meta firmware version is on an older version than what's currently available.
How to Set an Update Policy
Find your Configuration
Go to the Firmware Updates tab
Select a Firmware Update Policy under Meta Devices
Press Save Changes
Meta Quest headsets must be turned on in order to update automatically. Quest devices that are powered off or in sleep mode will not update.
Manually Check for Updates
There are fringe scenarios in which devices may not update according to the ManageXR firmware policy. In such cases, you can follow these instructions to manually check for software updates in the native Meta menus.
Temporarily disable kiosk mode.
Press the Meta button on the right controller to pull up the universal menu.
Hover over the clock on the left side to click and enter the Quick Settings menu.
Select Settings in the top right corner.
Select System.
Select Software Updates.
If a new version is available, a button to download the update will be visible.
If the software is up-to-date, the software version will be displayed.
FAQs
Can I push a firmware update to my Meta headset using ManageXR?
Can I push a firmware update to my Meta headset using ManageXR?
ManageXR can't force Meta firmware updates; Meta is the only entity that can push firmware updates to its devices. Meta's firmware updates are not made available to all devices simultaneously; instead, they happen over time and are released to devices in batches. As a result, specific devices will receive newer firmware versions at different times, and there is no way to guarantee that these devices will receive a new firmware version in a given timeframe. But, Meta offers the option to sideload firmware updates on their Meta headsets. To do so, you'll need to follow the instructions below:
Turn off the headset.
Press the power + volume down buttons simultaneously.
Release both buttons when the Meta logo appears, and the boot screen should appear.
Use the volume buttons to navigate the boot screen options and use the power button to select Sideload update.
Connect your headset to a computer using and launch this website: https://www.meta.com/en-gb/help/quest/software_update/
Select your device type and click the Connect device button.
With that, your device should be updated to the latest firmware 🎉
My setting is "Postpone Updates", but my devices never seem to update their firmware. What's happening? How can I make them update?
My setting is "Postpone Updates", but my devices never seem to update their firmware. What's happening? How can I make them update?
Meta devices can only update to the latest firmware version available. Devices with updates postponed will wait 30 days from the release of the latest version before updating. Each time a new firmware version is available, the 30 day timer resets. So, devices that don’t come online frequently can get stuck in a postponed state. To see when the latest update rolled out, check Meta’s Firmware Release Notes. To update your devices immediately, switch to “Defer to Device”.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com