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Troubleshooting: I Can't Get My Meta Quest Device to Cast Properly
Troubleshooting: I Can't Get My Meta Quest Device to Cast Properly
Westley Heagy avatar
Written by Westley Heagy
Updated over a week ago

ManageXR utilizes the Meta Quest's native casting feature and has no written code that affects casting. Therefore, we highly recommend looking at Meta's troubleshooting steps here.

If you've worked through the troubleshooting steps outlined in Meta's support document and are still experiencing issues, the next step is investigating the network your devices are using.

Some common network issues we see are:

  • A spotty/slow network. The easiest way to test this is to connect to a hotspot and try casting again.

  • Restricted networks. These types of networks are especially common in Education and Enterprise settings. Restricted networks typically block hardware/software-specific websites, and most schools/enterprises already block Facebook (Meta) servers which can disallow casting, firmware updates, and potentially cause other issues with Meta Quest devices. If these sites are blocked, ensure network admins allow the Meta casting site permanently and not temporarily. Network restrictions can even take further restrictions by blocking specific app services or restricting devices at the MAC address level. The solution is to work with on-site network admins to ensure these services and hardware manufacturers aren't blocked or restricted.

💡If allowing access to these hardware/software entities on main networks is out of the question, it's best to create an entirely new hidden network that only on-site XR devices will use.

If you're still experiencing issues, we recommend contacting Meta support or searching on their VR community forums for more immediate solutions.

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