Overview
Kiosk Mode on ManageXR allows you to lock devices down into approved content and keep the experience focused for users. ManageXR supports the following kiosk device experience options on Meta Quest devices: Custom Home, Kiosk App, or Kiosk Video
We recently released an upgrade to kiosk mode on legacy Meta devices (devices enrolled via the ManageXR Device Setup Tool). With Meta firmware version 76, devices receive an improved version of kiosk mode that provides a more secure restricted kiosk experience. This new version of kiosk will make using the Custom Home or your Kiosk App feel smoother. This doc outlines the differences between the previous vs. new kiosk experience.
Experience differences on Meta v76+
| Meta firmware v74 and below | Meta firmware v76+ |
✅ | ✅ | |
No unexpected Meta UI | ❌ occasionally, non-interactive Meta UI appears when taking actions in Home Screen (e.g, Meta universal toolbar flash) or loading the Home Screen/Kiosk App | ✅ |
✅ | ❌ Uses Meta's native app pause menu | |
✅ | ✅ requires device Reboot | |
✅ | ✅ requires device Reboot | |
Switch between device experiences freely
(e.g., change kiosk app or switch from Home Screen to Default Device Menus) | ✅ | ✅ requires device Reboot |
Access Meta Horizon app store
(when Kiosk is disabled or using Default Device Menus) | ✅ | ✅ |
Meta device modes (Individual or Shared Mode) | ❌ . Meta device modes do not apply to legacy Meta devices. They only apply to devices enrolled via Meta Horizon managed services. | ❌ . Meta device modes do not apply to legacy Meta devices. They only apply to devices enrolled via Meta Horizon managed services. |
Want to test these changes before they apply to your fleet? Postpone firmware updates on most of your devices. Devices will only receive this new kiosk version when they upgrade to firmware v76.
FAQs
How do you know the new version of kiosk mode is more secure?
How do you know the new version of kiosk mode is more secure?
The new version of kiosk mode works with the Meta operating system to kiosk devices. It uses the same Meta-provided kiosk method (OEMConfig application) that is used for devices enrolled via Meta horizon. This makes the experience feel smoother and more integrated. As noted above, this still does NOT use Meta Horizon device modes. So, the in-headset experience is now similar to that of devices enrolled via Meta Horizon, just without modes and mode-related settings.
What does the Exit Session button do on the Meta app pause menu?
What does the Exit Session button do on the Meta app pause menu?
The Quit / Exit Session button on the Meta app pause menu does not do anything on legacy Meta devices. It appears on the Meta app pause menu, but it is a no-op if users click on it. On devices enrolled via Meta Horizon managed services, it will exit the current Shared Mode session.
What does "Quit" do on the Meta app pause menu when using Kiosk App?
What does "Quit" do on the Meta app pause menu when using Kiosk App?
Pressing Quit on the Meta app pause menu does not Quit the application when it is the Kiosk App. Instead, it resumes the current app. If you do want to quit and re-start the kiosk app, you need to reboot the device. If you would like a way to restart the current app without rebooting the device, reach out to support@managexr.com.
Can I keep my devices on the earlier version of Kiosk?
Can I keep my devices on the earlier version of Kiosk?
If your devices have not already upgraded to firmware v76 and you wish to test the changes before applying them to your fleet, you can:
Postpone firmware updates - Keep devices on the earlier version of Kiosk temporarily by postponing firmware updates. Apply this policy to most of your devices except for the subset you are using to test the new version of kiosk with.
Disable firmware updates - If you require the shortcut menu, you can keep your devices on the earlier version of Kiosk permanently by disabling firmware updates. However, we recommend using the latest version for the smoothest best experience.
How do I check what firmware my device is on?
How do I check what firmware my device is on?
You can view your device firmware from the device list.To identify devices on firmware v76 and above, type "76." into the device list filter bar:
You can also view your device firmware version from the device page:
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com