Device Sync Status
Luke Wilson avatar
Written by Luke Wilson
Updated over a week ago

As you update your Configurations with new apps/files, you can quickly determine if a device has synced with the latest changes by checking its sync status.

A device's sync status is viewable in the top left of the page and is either Up To Date, Updating, or Out Of Date.

On the device page, you can further view exactly what is and isn't synced on the device. As soon as your device comes online, it will attempt to sync all apps, files, and settings that are not in sync.

Approved Apps and Videos Status

Status

Meaning

Synced

The correct app version is installed.

Queued/Downloading/Installing

The device is actively downloading and installing the target app. You can watch the download progress happen in real time!

Not Installed

The app is not installed.

The next time your device comes online, it will attempt to install this app.

Out of Date

The app is installed, but not the target version.

The next time your device comes online, it will attempt to install the new version of this app.

Error

An error has occurred!

Hover the error indicator for more information.

Files Status

Status

Meaning

Synced

The file is downloaded to the device's file system.

Missing

The file is missing on the device's file system.

The next time your device comes online, it will attempt to download this file.

Error

An error has occurred!

Hover the error indicator for more information

Firmware Status

Pico Devices

Firmware Update Policy Status

Status

Meaning

Synced

The device is compliant with the Pico Firmware Update Policy set on its configuration.

Out of Date

The device is not compliant with the Pico Firmware Update Policy set on its configuration.

Target Pico Firmware Version Status

These options will only appear for Pico devices where the Configuration designates a Target Pico Firmware Version. Learn more about updating a device's Pico firmware version here.

Status

Meaning

Synced

The target Pico firmware version is installed.

Downloading

The device is actively downloading the Pico firmware version. You can watch the download progress happen in real time!

Awaiting User Input

Finalizing a Pico firmware update requires user input. The Pico firmware (PUI) file has been downloaded, and the device is waiting for user input to finalize the update.

Learn more about updating a device's Pico firmware version here.

Out of Date

The device's Pico firmware version is a lower/earlier version than the version targeted by the configuration.

The next time your device comes online, it will attempt to download the new version.

Unable to Downgrade

A Pico firmware version cannot be rolled back. If the installed Pico firmware version is newer than the target version, the status will be Unable to Downgrade. The Unable to Downgrade status will not make a device show out of date.

Quest Devices

Firmware Update Policy Status

Status

Meaning

Synced

The device is compliant with the Meta Quest Firmware Update Policy set on its configuration.

Out of Date

The device is not compliant with the Meta Quest Firmware Update Policy set on its configuration.

ManageXR Apps Status

Your overall device sync status is not affected by these apps unless they are

Not Installed.

Status

Meaning

Synced

The latest ManageXR app version is installed.

Not Installed

The app is not installed.

The next time your device comes online, it will attempt to install this app.

Out of Date

The app is installed, but not the latest version.

The next time your device comes online, it will attempt to install the new version of this app.


Need more help?

Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com

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