As you update your Configurations with new apps/files, you can quickly determine if a device has synced with the latest changes by checking its sync status.
A device's sync status is viewable in the top left of the page and is either Up To Date, Updating, or Out Of Date.
On the device page, you can further view exactly what is and isn't synced on the device. As soon as your device comes online, it will attempt to sync all apps, files, and settings that are not in sync.
Approved Apps and Videos Status
Status | Meaning |
Synced | The correct app version is installed. |
Queued/Downloading/Installing | The device is actively downloading and installing the target app. You can watch the download progress happen in real time! |
Not Installed | The app is not installed.
The next time your device comes online, it will attempt to install this app. |
Out of Date | The app is installed, but not the target version.
The next time your device comes online, it will attempt to install the new version of this app. |
Error | An error has occurred!
Hover the error indicator for more information. |
Files Status
Status | Meaning |
Synced | The file is downloaded to the device's file system. |
Missing | The file is missing on the device's file system.
The next time your device comes online, it will attempt to download this file. |
Error | An error has occurred!
Hover the error indicator for more information |
Firmware Status
Pico Devices
Firmware Update Policy Status
Status | Meaning |
Synced | The device is compliant with the Pico Firmware Update Policy set on its configuration. |
Out of Date | The device is not compliant with the Pico Firmware Update Policy set on its configuration. |
Target Pico Firmware Version Status
These options will only appear for Pico devices where the Configuration designates a Target Pico Firmware Version. Learn more about updating a device's Pico firmware version here.
Status | Meaning |
Synced | The target Pico firmware version is installed. |
Downloading | The device is actively downloading the Pico firmware version. You can watch the download progress happen in real time! |
Awaiting User Input | Finalizing a Pico firmware update requires user input. The Pico firmware (PUI) file has been downloaded, and the device is waiting for user input to finalize the update.
Learn more about updating a device's Pico firmware version here. |
Out of Date | The device's Pico firmware version is a lower/earlier version than the version targeted by the configuration.
The next time your device comes online, it will attempt to download the new version. |
Unable to Downgrade | A Pico firmware version cannot be rolled back. If the installed Pico firmware version is newer than the target version, the status will be Unable to Downgrade. The Unable to Downgrade status will not make a device show out of date. |
Quest Devices
Firmware Update Policy Status
Status | Meaning |
Synced | The device is compliant with the Meta Quest Firmware Update Policy set on its configuration. |
Out of Date | The device is not compliant with the Meta Quest Firmware Update Policy set on its configuration. |
ManageXR Apps Status
Your overall device sync status is not affected by these apps unless they are
Not Installed.
Status | Meaning |
Synced | The latest ManageXR app version is installed. |
Not Installed | The app is not installed.
The next time your device comes online, it will attempt to install this app. |
Out of Date | The app is installed, but not the latest version.
The next time your device comes online, it will attempt to install the new version of this app. |
It is expected that a device can surface an overall Up to Date status as long as ManageXR apps are the only ones that are Out of Date.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com