With ManageXR, you can remotely update Pico headsets and controller firmware versions. You can also lock a headset to a specific firmware version, preventing your users from updating to a PUI version that you haven't tested yet.

Setting your Target System PUI Version

⚠️Important! If you switch a device to a configuration with a newer or "unmanaged" PUI version, it will update to the newer/newest version, and you will not be able to roll back this update.

Edit your Configuration of choice.
Navigate to the Device Settings tab.
In the bottom right, you'll find the Target System PUI Version section.
Select your target PUI version for each Pico device type.
Save your changes.

Once a Target System PUI Version has been set, each device with this configuration will check to see if it has an out-of-date PUI version. If it is out of date, the device will begin to download the update in the background. A PUI update is typically 2GB, so it may take some time, depending on your internet speed.

You can track a PUI version's download progress on your device's detail page.

💡 Note: A PUI update is also linked to a controller update. ManageXR will push both updates at the same time.

Once a Pico device's PUI version is up-to-date with your configuration setting, ManageXR will prevent the device from being manually updated to a different PUI version. This will prevent your users from updating to a PUI version that you haven't tested yet.

System Update Behavior

As soon as the PUI update has been downloaded in the background, the device will be ready to update. Since updating the PUI requires restarting the device, we require the user to initiate the process. On your device page, once a PUI version has been downloaded, its status will be "Awaiting User Input."

There are 3 options for how you may want to allow your users to initiate the update once it is ready. In your configuration, set your System Update Behavior to one of the following:

User-Initiated (Home Screen only): This option requires that you have Home Screen enabled. With Home Screen enabled, a "System Update Available" button will appear on the Home Screen. Once the user clicks this button, the PUI update will begin.
Prompt to install on boot: This option will bring up a prompt to update the headset the next time the user turns on their device. The prompt can be dismissed if the user does not want to initiate the update. The prompt will continue to appear on boot until the update is performed.
Begin installation on boot: This option will bring up a prompt to update the headset the next time the user turns on their device. The prompt cannot be dismissed, effectively forcing the PUI update.

FAQ

How long does it take for a new PUI version to be added to ManageXR's configuration settings?

About two weeks from Pico's official release.

Need more help?

Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com