Important changes: Meta Horizon managed services (HMS) will be free for all ManageXR customers starting Feb 20, 2026. Learn more here.
To enroll a Meta Quest device on ManageXR, you will need a Horizon managed services (HMS) account and an active MHMS subscription for each device.
Setting up a Horizon Managed Services Account
Let’s create a HMS account for your organization! You’ll only need to do this once, and you’ll be able to add team members to your account once it has been created.
Click the "...available for free" hyperlink.
Select your country, then click Get started.
HMS is currently only available to organizations based in certain countries. You can find a complete list of supported countries here.
Enter your work email address, then click Continue.
Meta will send a confirmation code to your email. Enter this code in the Verification code box and click Verify.
If your organization has already set up Admin Center, then at this point you’ll be prompted to request access and you won’t be able to continue until your organization’s account administrator invites you.
Enter your details, including your name, date of birth and a password. Click Continue.
Enter information about your organization. Agree to the Meta for Work Terms of Service, then click Continue.
Choose your security method to set up two-factor authentication, then click Next and follow on-screen instructions.
And that’s it! Your account is all set up.
For a complete guide on how to set up a Horizon Managed Services organization, you can learn more on Meta’s Help Center.
Now that your HMS subscription is set up, the next step is to enroll your Meta Quest devices in ManageXR. Follow our Meta Quest Device Enrollment guide to get started.
FAQs
Why am I getting this error even though my Meta account is registered to this email: It looks like an account with the email address [insert email address here] was not found?
Why am I getting this error even though my Meta account is registered to this email: It looks like an account with the email address [insert email address here] was not found?
This happens when you're using a personal Meta account instead of a managed Meta account. Personal/consumer Meta accounts are separate from managed Meta accounts, which only exist within a Meta Horizon organization. The MHMS login system won't recognize a personal account even if it shares the same email address as your managed one.
To fix this, make sure you've completed the steps above to sign up for a Meta Horizon organization and create a managed Meta account for yourself. That managed account is what you'll use to enroll and manage devices.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com