Adding or removing users from your organization is quick and easy in ManageXR. However, it's crucial to consider the level of access granted to these users when logged in to your organization.

👤 Required privileges: You must have the Owner or Admin user roles assigned to you in order to add and remove users to/from a ManageXR organization.

Add a User

To add a new user to an organization:

Click your organization dropdown menu at the top right of your browser
Select Users
Click Add User
Enter the email of the user you're inviting
Select a role to assign to this user
1. This role will determine the user's access level in the organization. Jump to user role breakdown
Click Add

Then, the user will receive an email with more instructions about creating their account.

Remove a User

Click your organization dropdown menu at the top right of your browser
Select Users
Click the x location next to the user
Click Remove on the confirmation screen

User Roles

Each user role offers a distinct set of permissions and privileges. Review the chart below to determine which role is most appropriate for the users in your organization.

System Permissions

Permission	Description
Set up devices & send basic commands	Provision devices with the ManageXR Device Setup Tool Advanced Device Actions with the Device Setup Tool View device pages Send limited set of device commands* View only access to library of VR content, files, and wi-fi networks View analytics charts Download analytics data *Excludes the following commands: Remove Wi-Fi Network, Pause Configuration Updates, Change Organization, Factory Reset, and Delete Device.
Device streaming	Remote streaming Rooms
Library management	View library of VR content, files, and wi-fi networks Create/Update/Delete apps, videos, links, and files Create/Update/Delete app release channels Create/Update/Delete share codes and shared apps Edit app sharing settings
Device management	Adjust Meta enrollment settings on ManageXR Assign device(s) to new configurations Edit device names, notes, and tags Send device commands, including: Moving device(s) between organizations Deleting device(s) from organization Edit Analytics charts
Configuration management	Create/update/delete configurations, including: Deploy VR content Deploy wi-fi networks Customize device experience Edit device settings Enable/Disable content update schedule Enable/Disable firmware updates If a custom role has limited Configuration and Device Access, the user will not be able to create new configurations even if they have the "Configuration management" privilege. They will be able to edit the configurations they have access to.
Organization and user management	Admin privileges, including: Add users Update user privileges Remove users Create/Update/Delete user roles Create API keys Update organization name
Billing management	Billing privileges, including: Edit subscription Add/Update payment method Add/update billing region View Invoices

System Roles

	Viewer	Developer	Manager	Admin	Owner
Set up devices & send basic commands	✅	✅	✅	✅	✅
Device streaming	✅	✅	✅	✅	✅
Library management	✖️	✅	✅	✅	✅
Device management	✖️	✖️	✅	✅	✅
Configuration management	✖️	✖️	✅	✅	✅
Organization and user management	✖️	✖️	✖️	✅	✅
Billing management	✖️	✖️	✖️	✖️	✅

Custom Roles

You can also create custom roles to establish more fine-grained access control. In addition to selecting different combinations of system permissions, custom roles allow you to limit the configurations and devices users can access within an organization.

To create a custom role:

Click your organization dropdown menu at the top right of your browser
Select Users
Select Roles
Click Add Role
Give your role a Name
Edit the Configuration and Device Access**
Edit the Platform Access
Click Add Role

🎉 Role created! Now, to assign this role to an existing user or invite a user with this role, go back to the Users tab!

** When editing the Configuration and Device Access in Step #6, choose all of the configurations you want this role to access. The devices the role can access are based on the configurations you select. If devices are later moved to a configuration the role does not have access to, users with this role will no longer be able to see them.

Note, users with limited Configuration and Device Access cannot create new configurations.

FAQs

Is there a limit on how many users can be added to a ManageXR organization?

No, there's no limit to the number of user accounts on the ManageXR platform.

A user did not receive the email invite. How can I get them access?

You can send the user an invite link. Go to Users and find the user that you've already invited in the list. Copy the invite link and share it to them via email/direct message. Then, they can click the link to complete the account creation process and sign in.

Note: Invite links are specific to individual users. Each added user has a unique invite link.

Need more help?

Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com

Getting Started

Subscription & Billing FAQs

User Audit Logs and Device Activity Logs

ManageXR Marketplace

I want to have two separate ManageXR billing tiers (Essential and Premium). How do I do that?

Add Users & Assign User Roles