ManageXR helps you track detailed information about activity on your account and devices. Want to know when you last updated your configuration, who added that device you don't recognize, or when your device installed the latest app version? It's in the activity log!
Where to find your activity logs
There are a few different views of the same activity log, scoped to whatever you are looking at.
What you want to know | Where to look |
Everything your team has changed, across the whole organization | |
Everything about one headset: its own activity, plus any changes your team made to it | That device's page, under Activity Log |
Every change your team made to one configuration | That configuration, under ... more options > View History |
Everything all at once (users and devices together) | ManageXR Dashboard, below the location map |
User Events
User Events (Audit Logs) record who changed what in the ManageXR console. You will see them in full under Settings > Audit Logs. They cover changes made to any of the following items: Apps, Files, Videos, WebXR Links, Configurations, WiFi Network Profiles, Analytics Charts, Account Profiles, User Profiles, Subscriptions, Payment Methods, and more.
Action | Description |
CREATE | Specified item was created |
UPDATE | Specified item updated |
DELETE | Specified item was deleted |
SEND | Tracks commands sent to the device. See a complete list of device commands here. |
Device Events
Device Events record what happened on a headset: syncs, apps opening and closing, the headset being put on or taken off, and content being installed.
Device Event | Description |
SYNC | The device synced with ManageXR servers. |
OPEN | The device launched an app/brought it to the foreground |
CLOSE | The device closed an app/sent it to the background |
HEADSET Put On | The device was put on a user's head/woke up from sleep |
HEADSET Taken Off | The device was taken off a user's head/went to sleep |
HEADSET Shut Down | The device was shut powered off |
INSTALL App/Video/File | The device installed an App/Video/File |
UNINSTALL App/Video/File | The device uninstalled/deleted an App/Video/File |
Working with the activity log
Throughout the web console, the activity log behaves the same way.
When investigating a single event, you can click on that activity to see more detailed information.
In the example above you can see below that a user updated a device, but what did they update? By clicking on the update, we can see that it was a configuration change from Site Safety (Dev) to 5th Grade Math.
You can also do this for the entire activity log by toggling on Expand All.
You can refine your results by:
Filtering activity by event type: Users Only, Devices Only, or Users & Devices
Searching for specific device names, serial numbers, or user emails
Jumping to specific dates
FAQs
What timezone are these Activity Logs shown in?
What timezone are these Activity Logs shown in?
Times displayed in the Activity Log are shown in the local timezone of the computer viewing the log.
How long are activity logs kept?
How long are activity logs kept?
Activity Logs are gathered and stored indefinitely.
Are Device Events collected when a device is offline?
Are Device Events collected when a device is offline?
Yes. ManageXR collects Device Events regardless of whether a device is online or offline. If a device is offline, it will collect and store data to upload the next time it comes online.
Why do I see apps I don't recognize in the device activity log?
Why do I see apps I don't recognize in the device activity log?
These are device operating system app events. The following are examples of system apps by device manufacturer:
Meta: Android System, Clear Activity, Enter VR Screen, Meta Home, Meta Quest App Runtime, Settings, ShellEnv, ShellEnv, VrUsb, VR Shell
Pico: Home, Launcher, See Through Setting, Settings, VRShell2
Vive: Launcher, Settings
Can I export my User Audit Logs?
Can I export my User Audit Logs?
Customers on the Enterprise plan can email support@managexr.com to request an export of their audit logs.
Can I export my Device Event Logs?
Can I export my Device Event Logs?
No, however you can export your Device Analytics Events, which are a subset of device event logs related to which apps where played, when, and for how long. Learn more here.
Customers on the Enterprise plan can email support@managexr.com to request an export of their device event logs.
Need more help?
Talk to a member of our team using the chat bubble (in the bottom right of your screen), or reach out to support@managexr.com