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Get Device Logs

Methods for retrieving ManageXR device logs

Luke Wilson avatar
Written by Luke Wilson
Updated over a week ago

Method 1: Device Setup Tool

To access a device's ManageXR logs, you can use the Device Setup Tool.

  1. Launch the Device Setup Tool and connect your device to your computer.

  2. Next to your device, click the 3-dot button to open the other actions available. Click Pull ManageXR Logs.

  3. The text output at the bottom of the Device Setup Tool will print out where the device logs were saved on your computer. Navigate to that location in your file system to find the log.txt files on your computer.

This location can be difficult to find on Mac Devices. Watch the video below for instructions on how to locate the correct folder.

Method 2: ADB

If you're comfortable using command-line tools, you can use the ADB (Android Debug Bridge) to obtain device logs.

  1. Connect your device to a computer with a USB cable.

    1. Make sure USB Debugging is enabled on the headset.

  2. Open a terminal or command prompt on your computer.

  3. Run the following command to find the logs: adb pull /sdcard/MightyImmersion/Logs/

Method 3: Android File Explorer

If you prefer a visual interface, you can use Android File Explorer to obtain device logs.

  1. Connect your device to a computer with a USB cable.

  2. Open the Device File Explorer via View > Tool Windows > Device File Explorer.

  3. Navigate to /sdcard/MightyImmersion/Logs/ and right-click the folder or files you’d like to download.

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