The Devices page in the ManageXR Console provides an overview of all your devices that are registered to the platform.
Search/Filter/Sort Devices
When navigating the Devices page, you can search, filter, and sort your devices in various ways to better find the devices you're looking for:
Use the search bar at the top of the page to search by device name, serial number, MAC address, notes, or firmware version.
Use the left sidebar to filter your devices by their Configuration, Tags, Model, or Device Statuses.
Device status filters include the following:
Filter | Description |
Online | Device is online. |
Offline | Device is offline. |
Up to Date | Device is Up to Date with its configuration. |
Out of Date | Device is Out of Date with its configuration. |
Update Error | Device errored the last time it attempted to sync with its configuration. |
Updating | Device is actively updating apps or settings. |
Updates Paused | Device has Configuration Updates Paused. A device can only get into this state if someone sends a Pause Configuration Updates command. |
Apps Out of Date | Device has at least one app on its configuration that is Out of Date.
This does not take into account ManageXR Admin App or ManageXR Home Screen. |
Apps Up to Date | Device's apps are Up to Date with its configuration.
This does not take into account ManageXR Admin App or ManageXR Home Screen. |
Low Battery | Device has battery below 30%. |
Low Controller Battery | Device has controller battery below 20%. |
Active <1 Day Ago | Device was last seen by ManageXR less than 24 hours ago. |
Active 1-7 Days Ago | Device was last seen by ManageXR 1-7 days ago. |
Active 8-30 Days Ago | Device was last seen by ManageXR 8-30 days ago. |
Active >30 Days Ago | Device was last seen by ManageXR over 30 days ago. |
Pending Factory Reset | Device is pending factory reset. It received a factory reset command from a user in the ManageXR Web Console, but has not processed it yet. |
Completed Factory Reset | Device has been factory reset after receiving a factory reset command. You can no longer configure it with ManageXR unless re-enrolled. |
Missing Stream Without Prompt Permission | Device does not have permission to remotely stream without an in-headset user prompt. Learn how to grant permission. |
Has Stream Without Prompt Permission | Device has permission to remotely stream without an in-headset user prompt. To stream without a prompt on this device, turn on Skip Stream Permission Prompt on its configuration.  |
Click a column header to sort devices by that column. Click the header again to reverse the order.
The Battery column can sort by device battery or controller battery.
The device list filters use OR operators. For example, if you select these two filters, (1) Online, (2) Active 1-7 days ago, the list would show all devices that fit either of those criteria.
Comma-separated Filtering
Comma-separated filtering allows you to easily select and perform operations on a specific group of devices within your fleet. To use comma-separated filtering, follow these steps:
Navigate to Devices
Type (or copy/paste) a list of search terms separated by commas (e.g., a list of serial numbers).
You can also use a comma-separated search to find multiple devices by name, firmware version, MAC address, or device notes.
That's it! You can now manage and perform actions on a specific subset of your devices using comma-separated filtering.
View Device Technical Details
By default, the device list shows technical data like device model and firmware version.
To choose which columns show in the device list:
Click the More options button (three dots) at the top right of the device list.
Under Edit Table Columns, click the eye icon next to a column to show or hide it.
Drag a column to change the column order.
Your column choices apply only to you, in every organization you can access.
Hover over a device's sync status to see the status of its apps, files, and settings. See Device Sync Status for what each status means.
Edit Devices in Bulk
On the Devices page, you can make bulk edits to your devices by selecting multiple devices using the checkboxes on the left-hand side and then choosing an action button to perform the desired operation. The action buttons show after you select devices.
All devices must share the same configuration to send bulk commands.
Action Buttons:
Apply configuration - To apply a configuration to your selected devices.
Add tag - To assign tags to your selected devices.
Send command - To send a command to your selected devices.
FAQs
Why does my device briefly show as offline after updating the ManageXR Admin App?
Why does my device briefly show as offline after updating the ManageXR Admin App?
When a device installs a new version of the ManageXR Admin App, the Admin App shuts down briefly while the update installs. The device stays connected to WiFi the whole time. However, while the Admin App isn’t running, the device can’t communicate with ManageXR, so the web console shows it as offline. Once the new version finishes installing and the Admin App restarts, the device appears online again. This is expected and doesn’t mean the device lost its network connection.
Why can't I access the Devices page?
Why can't I access the Devices page?
If your subscription is inactive or expired, you won't be able to access the Devices page directly. Instead, you'll be redirected to the Subscription page. If that happens, see the Move Devices from an Inactive Organization to an Active Organization article to view, move, or delete your devices from the Subscription page instead.