Deleting a device will remove the device from your remote management/control. If your ManageXR subscription has expired, you can still move or delete devices from that organization. Learn more.
When you delete a device, the following will happen:
The device will be removed from the locked-down kiosk environment.
The following device settings will be unset:
Disable Factory Reset
Disable USB File Transfer
Important:
All distributed apps and files will remain on a deleted device. To delete the apps and files, we recommend moving the device to an empty configuration, waiting for the device to sync, and then deleting it.
If you delete a device, it will need to be re-registered with the ManageXR platform.
Deleting a device does not change your subscription. By deleting a device, you will be opening up a license slot for another device to be registered to the platform. You can adjust your subscription after deleting a device.
Active Organizations
To delete a device from an organization with an active subscription, follow these instructions:
Navigate to Devices and select a device.
Scroll down and click the Delete button on the sidebar.
Type the device's name and press Delete.
Inactive Organizations
To move or delete your device from an organization with an expired ManageXR subscription to an organization with an active subscription:
Log in to your ManageXR account and select the organization with the expired subscription. You will automatically be brought to the Subscription page.
Scroll down and click Delete or move devices? (located below the Start a Subscription button)
Select the devices you'd like to delete from the inactive organization and press the red Delete button.
Confirm your device selection and click the Delete button.
Are you having trouble accessing the device deletion option for an inactive organization?
If you have Admin or Manager permissions but don't see the option to move or delete devices in an inactive organization, you will need to reach out to users in your org with Owner permissions to complete this step.
If users with Owner permissions are no longer with your organization, please reach out to support@managexr.com for assistance.