How do I purchase ManageXR?
Start by creating a ManageXR Account. Don't have one? Go here: Create an Account.
Navigate to your account in the top right corner and select Subscription from the drop-down menu.
Click Start a Subscription and choose the number of devices, tier, and billing frequency.
Add a default Payment method or multiple payment options.
Select Update Subscription and complete.
How are payments processed?
We use Stripe for automated billing and subscription changes.
We support credit cards, ACH, and Wire Transfer for net 30 invoices.
What happens after my free trial ends?
ManageXR has a 5 license, 30-day free trial. You will be notified before the trial expires. Once expired, you will need to purchase a subscription to ManageXR to continue using the platform. Please reach out to support@managexr.com if you have questions about your devices.
Do you offer any discounts?
We offer discounts to non-profit organizations and educational institutions. If you feel you qualify, please contact sales@managexr.com to learn more.
For large quantities or unique billing inquiries, please reach out to sales@managexr.com to speak with an account expert.
Can I add device licenses during my subscription?
Yes. You can add device licenses at any time by updating your subscription. License increases take effect immediately.
All licenses added during the billing period, monthly or annual, will prorate to the expiration of that period.
Can I decrease device licenses during my subscription?
Yes! Here's how:
Delete devices to match the number of devices licenses you'd like to decrease.
For example, if you currently manage 10 devices but wish to decrease your subscription to 6, you must remove 4 devices from the platform.
Select Subscription from the organization drop-down menu.
Update the number of devices and click Next.
Confirm billing country and postal code and click Next.
Confirm payment method and select Review.
Review the updated plan details, billing region, and payment method before clicking Confirm.
The downgrade will come into effect at the end of your current billing cycle.
How does factory resetting a device affect my billing?
When you trigger a factory reset on a device from the ManageXR console, the device enters a "Pending Factory Reset" state. Here's how that status affects your billing:
Standard subscription plans (monthly or annual) - A device in "Pending Factory Reset" frees up a license slot immediately, allowing you to add a new device in its place.
Custom subscription plans - A device in "Pending Factory Reset" that never comes back online is not counted as an Active Device or a Shelved Device and they are not billed as such. If a device in "Pending Factory Reset" does come back online and receives the factory reset command, it will be counted as an Active Device for that billing period only. Once the factory reset completes, the device is removed from the platform entirely and will not be billed as either an Active Device or a Shelved Device going forward.
Manual factory resets from within the headset or using button combinations (both standard and custom subscriptions) - A device that is factory reset without using the ManageXR console command will still count toward your active licenses, and will be part of your billing statement. If you don't want that, you will need to decrease the number of licenses in your Subscription tab.
How do I cancel my subscription?
To cancel your ManageXR subscription, select Cancel Subscription from the Subscription Page.
Once canceled, a term date will display, notifying you of when you will lose access to ManageXR.
You can resume the subscription at any time.
How do I switch my subscription to monthly/annual?
To switch your subscription to a monthly or annual plan:
Select Update Subscription from the Subscription page
Switch to monthly or annual billing in the dropdown menu:
Can I pause my subscription?
There isn't currently a way to pause a subscription. ManageXR integrates directly into the Android device system, enabling organizations to monitor and manage devices effectively. As a result, devices in our system are classified as managed or unmanaged.
If you no longer need to manage a device, it must be removed from the ManageXR platform. Any device within the platform is considered managed and requires an active subscription. For this reason, we currently do not offer the ability to pause or unpause subscriptions.
Instead, you can cancel your subscription and resume when you're ready.
Can I add Enterprise features to other product tiers?
Yes. Reach out to sales@managexr.com to learn more.
Can I upgrade from Essential to Premium?
Yes. At the subscription page, select Update Subscription. From here, you can adjust the product tier, license quantity, and billing cycle. Upgrades take effect immediately.
Can I downgrade from Premium to Essential?
Yes. If you downgrade from Premium to Essential, the account will update in the next billing cycle. All upcoming billing changes are visible on the subscription page.
You cannot downgrade to the Essential Tier while using Premium Tier features. You'll need to disable these features within your configuration(s) before you can downgrade.
What user roles have billing privileges?
Each user in an Organization on ManageXR has a designated role that determines their privileges on the platform. Only Organization Owners have full access to billing privileges. All subscription information is hidden from non-owner users. If you wish to give billing privileges to a non-owner, you can add billing privileges to a Custom user role—more in our User Roles technical documentation.
Is there a cost associated with creating separate organizations?
There is no extra cost to create another organization. Click here to find out more about setting up and using multiple organizations in ManageXR.
Do you support purchasing with a Purchase Order/Invoice?
Yes. We support POs and Invoices with NET30 terms. Please get in touch with us at sales@managexr.com!
Why can't I see my Subscription page?
There are a few reasons why the Subscription page might not be visible in your account.
You're purchasing ManageXR through a reseller
If a ManageXR reseller manages your subscription, your billing is handled outside of the ManageXR console. Reach out to your reseller directly for any subscription or billing questions.
You're on an Enterprise Plan
Customers on the Enterprise plan typically manage their subscriptions through their account manager. Reach out to your ManageXR point of contact for any changes or questions.
You don't have the right user role.
Only Organization Owners and users with custom billing privileges can see the Subscription page. If you need access, ask your Organization Owner to update your role. Learn more in our User Roles documentation.
If your role is correct, you may see a screen indicating you're on a Custom Subscription plan. In that case, reach out to your reseller or your ManageXR point of contact for help.
None of the above applies
If you still can't see your Subscription page, reach out to support@managexr.com, and we'll help you get sorted.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com