*If you're having issues completing this process, please review our FAQs section at the bottom of this document.*
š Future versions of Android will likely make it impossible for ManageXR to deploy files to the Android/data/your.app.packagename location. Although weāve built a workaround to continue supporting this in the short term, Android will not enable ManageXR to support this forever. This capability will be blocked once and for all when Android 13 comes around. We recommend that you start to actively migrate from /Android/data. Continuing to use Android data could also result in anomalies, as we can't provide the same level of support in /Android/data as other directories.
*If you are not attempting to deploy files to the Android/data/your.app.packagename location, you will not be prompted to grant access to allow ManageXR to deploy files to this directory*
If your devices are running on Android 12 operating systems, you need to give ManageXR special permissions in order to write files to the Android/data folder. The devices on Android 12 include all Meta Quest devices on firmware v51 and above.
Learn more about why these permissions are necessary and strategies for deploying files via ManageXR in this Android 12 explainer.
How to grant permissions from within the headset:
Boot up and put on your device.
Click the Oculus button on your controller to go to the Home Screen or Kiosk Mode Shortcut Menu. Select the three dots on the right end of the toolbar:
Select theĀ Permission NeededĀ notification button. It will appear as a gear icon with arrows around it:
Select the Grant File Permission button in the pop-up window:
This will open up another window with some files on the device. Do not select any of the folders that appear in the Files in data section. Instead, at the bottom of the window, there will be a wide button that says Use this Folder. Select it:
After that, you will see a prompt that says Allow ManageXR to access files in data? Select Allow:
ā ļø This confirmation is sometimes spotty due to the nature of this workaround. We need the Oculus system menus to appear, which are not 100% reliable.If you don't see the Allow prompt, return to the ManageXR menu by pressing the Oculus button and try the process again. If you still don't see it the second time, give your device a reboot!
You've now completed the steps and granted the required permission! Your device will now be able to download files to Android/data š
You can confirm that your device has updated its Android data permissions by checking out the Android 12 Permissions section of your Device Information page. You should see a checkmark next to Android 12 Data Permission now:
ā ļø After you've accepted the one-time permission, your device may require a reboot before it can download new files to Android/data.
FAQs
I don't see the "permission needed" notification. What should I do?
I don't see the "permission needed" notification. What should I do?
This notification will only appear if your device meets all three of these criteria:
A Meta Quest on firmware v51 or higher.
On version 1.7.16 of the ManageXR Admin App or higher.
Using the ManageXR Home Screen or Advanced Shortcut Menu for Kiosk Mode.
I selected "Use this Folder," but I don't see the "Allow" prompt. How do I finish accepting permissions?
I selected "Use this Folder," but I don't see the "Allow" prompt. How do I finish accepting permissions?
Press the 'X' in the bottom left corner, return to the Home Screen, and start the process again. If it still doesn't show up after a second time, try giving your headset a reboot!
š” This confirmation is sometimes spotty due to the nature of this workaround. We need the Oculus system menus to appear, which are not 100% reliable.
I'm on the Essential plan and don't have the ManageXR Home Screen. How can I grant permissions on my devices?
I'm on the Essential plan and don't have the ManageXR Home Screen. How can I grant permissions on my devices?
No worries! Reach out to support@managexr.com. We have a process for you, too š