We know WiFi connectivity can be a challenge. Devices are not always on networks that support large downloads and updates to your applications. To help you navigate tricky internet situations, ManageXR offers offline updating options.
Two Options for Offline Updates
Push Configuration Updates with the Device Setup Tool — download configuration content and settings to your computer then push it over the wire onto devices with this Device Setup Tool command.
Offline Updating via USB-C Thumb Drive — load an update package onto USB-C stick(s), then plug the sticks into devices to update them. Read on for more!
How Offline USB-C Updating Works
Email support@managexr.com requesting an offline USB updating package. In your outreach, include:
The configuration name to which you want the update to apply.
The device model(s) that should receive the update (e.g., Meta Quest 3, Pico Neo 3, Pico Ultra Enterprise, etc.)
Our team will generate the USB update package and send it to you.
Ensure each drive is formatted to FAT32, as this is the only supported file system.
Load the package onto USB thumb drives. Here is the drive we've been using internally. For faster duplication, you can use a USB duplicator to copy the content to multiple drives at once.
*Important* Make sure the device is in its final configuration before performing a USB update. If the device is not in its final configuration, any changes made by the USB update may be overwritten when the device later applies its configuration settings.
Plug the USB-C sticks into devices to push the update. Once running, the device will play an audio cue when the USB thumb drive has been recognized and another audio cue upon completion (with different sounds for success and error). You will also be able to check on download and installation progress in-headset.
The next time devices sync with ManageXR, they will report being Up to Date.
FAQs
If the USB update package contains content we want to push onto a device, and the device already has some of the content on it but not all, will the device get only what's missing, or does it push the entire update regardless?
If the USB update package contains content we want to push onto a device, and the device already has some of the content on it but not all, will the device get only what's missing, or does it push the entire update regardless?
Right now, everything on the USB will get pushed to the device. You can create an "additive" content update by creating a USB package that just contains the content (the new stuff if you know exactly what is new) and then pushing it over.
Can I use any high-speed USB-C thumb drive for USB deployment?
Can I use any high-speed USB-C thumb drive for USB deployment?
We haven't tested every model, but any USB-C 3.x thumb drive that can be formatted to FAT32 should work. FAT32 is the only type of file system we support with thumb drive updates. Most large-capacity drives are not pre-formatted as FAT32, so you may need to reformat them manually — instructions are easy to find online. We recommend testing with your specific drive to confirm compatibility.
Would using a faster USB-C drive improve performance?
Would using a faster USB-C drive improve performance?
Generally, no. Most modern VR headsets have USB-C ports that operate at USB 3.0-class speeds (up to about 5 Gbps). This means that even if you connect a high-speed USB-C drive—such as USB 3.2 Gen 2 or Thunderbolt—the transfer rates will still be capped by the headset’s USB controller. The bottleneck is in the headset hardware, not the drive, so using a faster drive will not improve data transfer performance.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com