We know Wi-Fi connectivity can be a challenge. Devices are not always on networks that support large downloads and updates to your applications. To help you navigate tricky internet situations, ManageXR offers offline updating options.
Two Options for Offline Updates
Push Configuration Updates with the Device Setup Tool — download configuration content and settings to your computer then push it over the wire onto devices with this Device Setup Tool command.
Offline Updating via USB-C Thumb Drive — load an update package onto USB-C stick(s), then plug the sticks into devices to update them. Read on for more!
How Offline USB-C Updating Works
Email support@managexr.com requesting an offline USB updating package.
Our team will generate the USB update package and send it to you.
Load the package onto USB thumb drives - you can use a USB duplicator to load the content onto multiple drives quickly.
Plug the USB-C sticks into devices to push the update. Once running, the device will play an audio cue when the USB thumb drive has been recognized and another audio cue upon completion (with different sounds for success and error). You will also be able to check on download and installation progress in-headset.
The next time devices sync with ManageXR, they will report being Up to Date.
FAQs
If the USB update package contains content we want to push onto a device, and the device already has some of the content on it but not all, will the device get only what's missing, or does it push the entire update regardless?
If the USB update package contains content we want to push onto a device, and the device already has some of the content on it but not all, will the device get only what's missing, or does it push the entire update regardless?
Right now, everything on the USB will get pushed to the device. You can create an "additive" content update by creating a USB package that just contains the content (the new stuff if you know exactly what is new) and then pushing it over.
Need more help?
Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com