Depending on what hardware and software combination you're using for your XR deployment, allowing ManageXR endpoints will solve most issues. However, we've seen many networks (especially in Education) block hardware/software-specific websites. For example, most schools already block Facebook (Meta) and TikTok (ByteDance) servers which can disallow casting, firmware updates and potentially cause other issues with Meta Quest and Pico VR devices. Network restrictions can even take that a step further by blocking app services like Engage or even blocking devices at the MAC address level. The solution is to work with on-site network admins to ensure these services and hardware manufacturers aren't blocked or restricted.

ManageXR uses the internet to communicate with its servers and keep devices in sync with configurations set by ManageXR organization admins. When connected to a network that uses a firewall, ManageXR's web traffic will be routed through your firewall and must allow this traffic to ensure that ManageXR can operate as intended.

Common issues you may see on a restricted network include but are not limited to:

In order for Oculus Home to connect properly to Oculus/Facebook servers, the following domains must be accessible on a given network: oculus.com, facebook.com, fbcdn.net, and akamaihd.net. If these domains are not whitelisted in secured networks (such as schools, workplaces, or private networks), users may experience network connection issues when installing or downloading.