Resolved in Meta firmware v78: This bug has been resolved on firmware version 78. Devices will no longer encounter this issue once their firmware version updates to 78.
If you are still observing it on devices running v78 or above, reach out to support@managexr.com.
Overview
There is a known issue with Quest 3 headsets running Meta firmware version 77, where a 'No Internet Connection' error may appear after ending a session in Shared Mode.
Meta has confirmed this is expected behavior on v77, but has identified and fixed the underlying issue. A full resolution will be included in version 78. In the meantime, two workarounds are available to resolve the 'No Internet Connection' error. Please refer to the instructions below.
Workaround #1: Go to Wi-Fi Setup
After someone ends their session & the unit restarts, and it fails to let you proceed, select "Go to WiFi setup."
Go into the connected network's settings (click on the little arrow) & toggle either "Network Usage" or "Privacy" drop-down settings
The device will automatically reconnect and allow you to continue by closing the network pop-up
Workaround #2: Disconnect the current Wi-Fi network
Note: This is different than forgetting the network.
Go to the Wi-Fi settings.
Go to the currently connected network.
Select Disconnect.
Reconnect to the network.