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MHMS Quest devices losing network connection between Shared Mode sessions

Ciru avatar
Written by Ciru
Updated this week

Overview

There is a known issue with Quest 3 headsets running Meta firmware version 77, where a 'No Internet Connection' error may appear after ending a session in Shared Mode.

Meta has confirmed this is expected behavior on v77, but has identified and fixed the underlying issue. A full resolution will be included in version 78. In the meantime, two workarounds are available to resolve the 'No Internet Connection' error. Please refer to the instructions below.

Workaround #1: Go to Wi-Fi Setup

  1. After someone ends their session & the unit restarts, and it fails to let you proceed, select "Go to WiFi setup."

  2. Go into the connected network's settings (click on the little arrow) & toggle either "Network Usage" or "Privacy" drop-down settings

  3. The device will automatically reconnect and allow you to continue by closing the network pop-up
    ​

Workaround #2: Disconnect the current Wi-Fi network

Note: This is different than forgetting the network.

  1. Go to the Wi-Fi settings.

  2. Go to the currently connected network.

  3. Select Disconnect.

  4. Reconnect to the network.

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