Note, devices must be connected to a network and online in order to remotely receive new W-iFi network credentials.
When building a configuration with ManageXR, you can assign a list of Wi-Fi networks to your device's list of remembered networks. This is a great way to connect your devices to a nearby network without physically putting them on and manually entering credentials inside the headset. It's also an excellent tool for provisioning headsets in bulk that are going to be shipped off-site for a deployment.
Let's take a look at how to create a Wi-Fi network and assign it to a Configuration inside of ManageXR.
First, navigate to the WiFi Networks tab.
Once on the Wi-Fi Networks page, the left-hand side will include all networks that have been saved to your ManageXR account.
Add a New Wi-Fi Network
Click the New Wi-Fi Network button to add a new network. Once selected, you'll have access to a number of network settings.
Network Setting Button | Description |
Nickname | Assign a custom nickname to help identify a network. |
SSID | The SSID is the name of your wireless network. This is what you would look for when connecting a device to this network. |
Hidden Network | If the SSID you're looking for is a hidden network, you must have the Hidden Network check box selected when adding the new network. |
Network Type | Allows you to select a Network Type:
|
Proxy Type | Allows you to select a Proxy Type:
|
If you're trying to deploy a network certificate to your network profile, follow these instructions.
To save your network, click the Create button. You can now assign it to a Configuration.
Assign a Wi-Fi Network to a Configuration
Navigate to your configurations page
Select the configuration you wish to assign the WiFi network(s) to
Click on Wi-Fi Networks
Select the WiFi network(s) you wish to add to the configuration. Note: All networks that have been uploaded to the ManageXR Platform will be displayed on the right-hand side.
Click Save Changes
That's it! The updated configuration will provide network credentials to all devices that are assigned to it.
Advanced Options
Always connect
Ensure devices always connect to a specific Wi-Fi network by enabling the Always connect if available setting.
When this option is turned on, the device will always connect to the selected network whenever it’s in range—no matter what. Even if a user manually connects to another network or hotspot in-headset, the device will automatically disconnect and rejoin the designated network as soon as it’s available.
This ensures devices stay connected to your secure, reliable Wi-Fi and aren’t left on a less trusted or temporary connection.
How to turn it on
Go to your configuration.
Navigate to Wi-Fi Networks.
Toggle the Advanced switch.
Turn on Always connect if available for the network you want to prioritize.
Save Changes
🎉 Now your devices will only connect to your chosen network if it is available and in-range.
Pre-loading Wi-Fi Networks during device setup
If you're installing ManageXR on a new device, our Device Setup Tool can deploy your network credentials during initial setup. That way, your device will automatically connect to the network on your configuration without any manual Wi-Fi entry. Check out our Preload Configuration Documentation to learn more.
FAQs & Troubleshooting
Why isn't my device coming online?
Why isn't my device coming online?
The device must first be connected to a network so that your devices receive the credentials for the newly deployed Wi-Fi network. This means you will need to connect to a network from inside the headset. This can be an open network or a hotspot. Once your device is on the open network/hotspot, it will be able to connect to ManageXR, receive the saved network credentials, and successfully connect to the deployed network.
After your device connects to the deployed network, you can follow these instructions to remove the open network/hotspot from your device:
Navigate to Devices.
Locate and select your device.
Click the Remove Wi-Fi Network device command.
Enter the SSID of the open network/hotspot and press Remove Wi-Fi Network.
With that,
your device will be connected to the deployed network.
the open network/hotspot will be removed from your device's saved networks.
My Wi-Fi Network says "Synced" - why isn't my device connecting to it?
My Wi-Fi Network says "Synced" - why isn't my device connecting to it?
ManageXR will always let you add a Wi-Fi network to a configuration. A Wi-Fi Network can successfully save to the device without necessarily having the correct credentials. If your credentials are incorrect, the device(s) will be unable to connect to the network when in range. Always ensure the device has successfully connected to the specified network when deploying a new Wi-Fi network.
If my device has multiple Wi-Fi networks saved to its list of remembered networks, how does it decide which one to connect to?
If my device has multiple Wi-Fi networks saved to its list of remembered networks, how does it decide which one to connect to?
Android decides which Wi-Fi network to connect to based on several factors when multiple saved networks are available. The key factors include:
Signal Strength: Android typically prioritizes the network with the strongest signal when scanning. It will connect to a network with better signal quality to ensure a reliable connection.
Network Priority: Depending on the version of Android, a network saved more recently might sometimes be prioritized over older ones. In some versions of Android, a network can be assigned as a priority. To force devices to connect to one device over all other networks, you can use the Always connect setting on ManageXR.
Network Security: Android prefers more secure networks (such as WPA2 or WPA3) over less secure ones (such as WEP or open networks). This helps ensure the device is connected to a safer network when multiple options are available.
User Preferences: If a user manually connects to a specific network, Android may prioritize that network in the future, even if others are available. This can also create a "default" network based on usage patterns.
Frequency Band (2.4 GHz vs. 5 GHz): If both 2.4 GHz and 5 GHz bands are available, Android might favor the 5 GHz network because it generally offers better performance. However, it may switch to 2.4 GHz if that band has a stronger signal or is more stable in specific environments.
Need more help?
Talk to a member of our team using the chat bubble (in the bottom right of your screen), or reach out to support@managexr.com