Meta Account Transition FAQs
Learn more about Meta's v47 software update that introduces Meta accounts and how to move forward with your devices on ManageXR.
Westley Heagy avatar
Written by Westley Heagy
Updated over a week ago

Disclaimer: It's expected that you may experience anomalies outside of what we're reporting here. There are many variables at play, and we will update this document as we work through Meta account scenarios and receive reports of device behavior from our customers. Our goal is to make this transition as smooth as possible, and we appreciate your patience as we all adjust to this Meta Account update.

I have new or factory reset Quest devices I need to install ManageXR on. How do I get started?

This process is almost unchanged, with the only difference being that you're required to create a Meta account instead of a Facebook account to log in to Oculus devices. Follow these steps to get your Oculus device ready for registration on ManageXR.

What behavior can I expect from my devices in the field that were set up on ManageXR using a Facebook account?

Currently, devices tied to a Facebook account that hasn't been migrated to a Meta account will continue to work with a couple of caveats:

With ManageXR Enabled (kiosk mode/home screen enabled)

  • ManageXR Kiosk Mode and Home Screen are still working!

  • You can still launch .apks (Managed Apps) and videos deployed with ManageXR.

  • If attempting to launch apps tied to the Oculus store, e.g., Glue, Horizon Workrooms, the app gets stuck with three loading dots, or an entitlement check error will trigger.

When outside of ManageXR (kiosk mode/home screen disabled or using features that allow access to Oculus native settings, e.g., boundary setup, casting, etc.)

  • You will be presented with a window that looks like this. Don't worry about this code for now. Read on to learn more about our recommended steps.

  • Devices won't be able to access social features, personal profiles, Meta Quest browser, app store, etc.

  • When you try to launch previously downloaded Oculus store apps, you will be kicked back to the code screen above. However, you can still launch system apps that Oculus includes on the device, e.g., First Steps and other demos that came when it was shipped.

  • You can still access device settings, system settings, WiFi, etc. But will have the code screen present on the Oculus home screen.

The bottom line - Meta is restricting devices that haven't converted from a Facebook account to a Meta account.

What's next for my devices in the field?

During our tests, the Meta setup screen appears when users try to do anything with their account, e.g., login to the Oculus mobile app or do something on the web.

Once you go through the process of converting your Facebook account to a Meta account, all devices tied to this account will start behaving normally. So, converting the Facebook account(s) you used to provision your devices to Meta account(s) should successfully remove all codes from your devices, and they will function as intended.

💡Note: If your device firmware is out of date, an update is mandatory before continuing!

Recommended steps:

1. Leave your devices as they are; no need to exit kiosk mode or home screen. Open this account conversion link in incognito mode (or equivalent). This way, you don't have to worry about signing out of your current Meta/Facebook account. If you're already logged into Facebook with the account you wish to transition; you can skip this step. You can complete these steps on your Oculus mobile app, but we recommend doing so on a desktop for the best user experience. We also highly recommend that you "Continue with Facebook" when creating your Meta account. Clicking the link above will bring you to this screen.

2. Continuing with Facebook will be the path of least resistance and is the safest method to ensure that all the codes disappear from your devices. Click Continue with Facebook, log in using the Facebook account credentials you used to provision your devices, and follow the on-screen prompts to finish creating your Meta account.

3. Once converted, the codes will disappear from all devices linked to that account. If they do not, reboot the device, ensure it is connected to a network, and wait 5 - 10 minutes for them to recognize the account change.

Note: If still in the ManageXR Home Screen or Kiosk Mode, you will not see the code screen we referred earlier; this is fine. Once the Facebook account is converted to a Meta account, the accounts will sync, and the codes will be removed. Your devices will need to be online to be ready to receive this update in order to sync with the new Meta account.

4. Rinse and repeat for all other Facebook accounts you used to provision your Oculus devices.

What behavior can I expect with my devices in the field that were set up on ManageXR using Oculus Test User accounts?

With ManageXR Enabled (kiosk mode/home screen enabled)

  • ManageXR Kiosk Mode and Home Screen are still working!

  • You can still launch .apks (Managed Apps) and videos deployed with ManageXR.

When outside of ManageXR (kiosk mode/home screen disabled or using features that allow access to Oculus native settings, e.g., boundary setup, casting, etc.)

You will see the screen above suggesting that you 'set up your Meta account'. ManageXR recommends that you do not set up the Meta account from inside the headset. Read on to learn more.

When logging in to your Oculus Developer Dashboard, you will see your list of generated Test Users with a red exclamation point next to them that reads:

Although the test user is deemed 'not functional' for Oculus development purposes, don't worry, the devices set up on ManageXR with existing test user accounts are still working. Our goal is to change the red exclamation marks next to each test user into green checkmarks by setting up Meta accounts for each test user.

Important! This process must be done on a tablet or a phone using the Meta Quest App. It’s best to follow these step-by-step instructions because if you do this incorrectly, you may disconnect your test user from your Oculus developer org and render it unable to provision other devices.

Part 1: Log in to your Meta Quest app and set up your VR Profile

  • If applicable, log out of Facebook.com in your browser and in your Facebook app

  • On a smartphone or tablet, open your Meta Quest app

  • ⚠️Important! In the Meta Quest app, click Have an Oculus account? Log In

Log in with your test user credentials.

  • Review updated Terms of Service and Privacy Policy and click Dismiss

You will then see this screen.

  • Click Continue

  • Set up your VR profile by confirming a pre-generated username

  • Continue through the Messenger on Meta Quest Screen

  • Set privacy settings and click Continue

  • Skip payment method

  • Click Not Now on the select a headset screen

At this point, no more prompts pop up, but there's still more to do! If you stop now, the red exclamation point in the Meta Quest developer dashboard will still be there, because you haven't completed the Meta account setup.

Part 2: Set up your Meta Account and Horizon Profile

  • In the Meta Quest app, click Menu in the bottom right corner, scroll down and Sign Out.

  • In the Meta Quest app, click Have an Oculus account? Log In.

  • Log in with your test user credentials.

  • Set up your Meta account and Horizon profile screen - click Next

  • Click Set up with Facebook

  • You will see a screen that says, “You’re setting up a Meta account with Facebook.” Click Continue

  • Click Finish account setup

  • Watch the video or swipe down and click Next

  • Add a name to your Horizon profile

  • Click Continue as [Name]

  • Skip payment method

  • Select Headset screen - click Not Now

  • Click Complete Profile

  • Click Next

  • Meta Quest friends screen - click Next

  • Review and select social privacy settings - click Review

  • Review your settings screen - click Accept and continue

  • Create your avatar screen - click Next

  • Click Finish

That’s it! You've successfully converted your test user to a Meta Account. The red exclamation point next to your test user in the Meta Quest developer dashboard will be gone. If it isn’t, hit the webpage with a refresh, and it will update.

If you have multiple test user accounts, you need to convert, log out of your Meta Quest mobile app, rinse and repeat.

Moving forward, do not use existing test user credentials to provision new devices. Instead, simply generate new test users.

⚠️Important! Whenever you create new test users, they are considered a Meta account instead of being considered a Facebook account. Therefore, when logging in to the Meta Quest app, you need to choose Log in with email.

That's it! We will continue to monitor any changes and send updates as necessary. To ask further questions or submit information that may be helpful to other customers, please reach out to support@managexr.com or use the chat bubble in the web console.

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