Disclaimer: It's expected that you may experience anomalies outside of what we're reporting here. There are many variables at play, and we will update this document as we work through Meta account scenarios and receive reports of device behavior from our customers. Our goal is to make this transition as smooth as possible, and we appreciate your patience as we all adjust to this Meta account update.

This process is almost unchanged, with the only difference being that you're required to create a Meta account instead of a Facebook account to log in to Meta devices. Follow these steps to get your Meta device ready for registration on ManageXR.

Currently, devices tied to a Facebook account that hasn't been migrated to a Meta account will continue to work with a couple of caveats:

The bottom line - Meta is restricting devices that haven't converted from a Facebook account to a Meta account.

During our tests, the Meta setup screen appears when users try to do anything with their account, e.g., login to the Meta Quest mobile app or do something on the web.

Once you go through the process of converting your Facebook account to a Meta account, all devices tied to this account will start behaving normally. So, converting the Facebook account(s) you used to provision your devices to Meta account(s) should successfully remove all codes from your devices, and they will function as intended.

1. Leave your devices as they are; no need to exit kiosk mode or home screen. Open this account conversion link in incognito mode (or equivalent). This way, you don't have to worry about signing out of your current Meta/Facebook account. If you're already logged into Facebook with the account you wish to transition; you can skip this step. You can complete these steps on your Meta Quest mobile app, but we recommend doing so on a desktop for the best user experience. We also highly recommend that you "Continue with Facebook" when creating your Meta account. Clicking the link above will bring you to this screen.

2. Continuing with Facebook will be the path of least resistance and is the safest method to ensure that all the codes disappear from your devices. Click Continue with Facebook, log in using the Facebook account credentials you used to provision your devices, and follow the on-screen prompts to finish creating your Meta account.

3. Once converted, the codes will disappear from all devices linked to that account. If they do not, reboot the device, ensure it is connected to a network, and wait 5 - 10 minutes for them to recognize the account change.

Note: If still in the ManageXR Home Screen or Kiosk Mode, you will not see the code screen we referred earlier; this is fine. Once the Facebook account is converted to a Meta account, the accounts will sync, and the codes will be removed. Your devices will need to be online to be ready to receive this update in order to sync with the new Meta account.

4. Rinse and repeat for all other Facebook accounts you used to provision your Meta devices.

With ManageXR Enabled (kiosk mode/home screen enabled)

When outside of ManageXR (kiosk mode/home screen disabled or using features that allow access to Meta native settings, e.g., boundary setup, casting, etc.)

You will see the screen above suggesting that you 'set up your Meta account'. ManageXR recommends that you do not set up the Meta account from inside the headset. Read on to learn more.

When logging in to your Meta Developer Dashboard, you will see your list of generated Test Users with a red exclamation point next to them that reads:

Although the test user is deemed 'not functional' for Meta development purposes, don't worry, the devices set up on ManageXR with existing test user accounts are still working. Our goal is to change the red exclamation marks next to each test user into green checkmarks by setting up Meta accounts for each test user.

Important! This process must be done on a tablet or a phone using the Meta Quest App. It’s best to follow these step-by-step instructions because if you do this incorrectly, you may disconnect your test user from your Meta developer org and render it unable to provision other devices.

Part 1: Log in to your Meta Quest app and set up your VR Profile

Log in with your test user credentials.

You will then see this screen.

At this point, no more prompts pop up, but there's still more to do! If you stop now, the red exclamation point in the Meta Quest developer dashboard will still be there, because you haven't completed the Meta account setup.

Part 2: Set up your Meta Account and Horizon Profile

That’s it! You've successfully converted your test user to a Meta Account. The red exclamation point next to your test user in the Meta Quest developer dashboard will be gone. If it isn’t, hit the webpage with a refresh, and it will update.

If you have multiple test user accounts, you need to convert, log out of your Meta Quest mobile app, rinse and repeat.

Moving forward, do not use existing test user credentials to provision new devices. Instead, simply generate new test users.

That's it! We will continue to monitor any changes and send updates as necessary. To ask further questions or submit information that may be helpful to other customers, please reach out to support@managexr.com or use the chat bubble in the web console.