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Follow these steps to register a device and start remotely managing it via the ManageXR platform

Westley Heagy avatar
Written by Westley Heagy
Updated over a week ago

To start managing your device on ManageXR, you'll need to register it to the platform. To learn how to do this, you can read through this help document or watch our video tutorials:

Download and Launch the Device Setup Tool

We register devices to ManageXR using the ManageXR Device Setup Tool. The Device Setup Tool is a separate application you must download and run on your computer. To get started with the tool:

  1. Download the latest Device Setup Tool:

  2. Launch the Device Setup Tool:

    • Windows

      1. The Device Setup Tool will download as a zip folder. Unzip the folder and launch the ManageXRDeviceSetupTool.exe.

      2. After launching, you may get a Windows protected your PC popup. Click More info, then select Run anyway.

    • Mac

      1. The Device Setup Tool will download as a .dmg. Open the .dmg and then drag the program into your applications folder as prompted.

  3. Log in to the Device Setup Tool using your ManageXR account email and password.

    1. Note: You can also use the Device Setup Tool without logging in if you have a Registration Code. Read more about registering a device with a Registration Code here.

Register Your Device

Now, it's time to plug your device into your computer and register it!

  1. Prepare your device for registration:

    1. Meta Devices:

      1. Oculus Device setup documentation.

      2. Oculus Device setup video tutorial.

    2. Pico Devices:

      1. Pico Device setup documentation (in most cases, this step is unnecessary as Pico devices are usually already prepared to install other software).

      2. Pico Device setup video tutorial.

      3. Pico Preload Device setup video tutorial.

    3. Vive Devices:

      1. HTC Device setup documentation.

    4. Magic Leap Devices:

      1. Magic Leap 2 Device (in most cases, this step is unnecessary).

    5. Lenovo Devices:

      1. Lenovo VRX Device setup documentation.

  2. Connect the headset to your computer and accept any in-headset prompts.

    🛑 Important: If you're not seeing your device populated in our tool, check out our troubleshooting guide for tips on how to fix this.

  3. Ensure the Status reads Ready For Install. If it doesn't, refresh the device in the Device Setup Tool.

    [crop output image]

    If you're still experiencing issues, hover over the status for more instructions, or read about the various statuses here.

  4. Enter your device's target Configuration and Name.

  5. Click Install.

You're all set 🎉

You can now log in to the ManageXR Console and remotely manage your device. You'll never need to plug your device into your computer again!

💡 Note: If you're already in the ManageXR Console, you may need to click the Refresh button for the new device to appear.

Recommendations:

  • Make sure you followed the steps to prepare your device for registration, especially when working with Meta devices.

  • If your device's Status doesn't read Ready For Install, hover over the device status to learn more about it, or read about the various statuses here.

  • Make sure you're using a USB-C cable that can transfer data (not just a charging cord).

  • If you're receiving a Device Setup Tool error code, take a look at our Device Setup Tool errors documentation for troubleshooting tips.

Need more help?

Talk to a member of our team using the chat bubble (in the bottom right of your screen), or reach out to support@managexr.com

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Pico Device Setup Tutorial
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