Skip to main content

Register a Device Using the ManageXR Device Setup Tool

Follow these steps to register a device and start remotely managing it via the ManageXR platform

Westley Heagy avatar
Written by Westley Heagy
Updated over 3 months ago

To start managing your device on ManageXR, you'll need to register it to the platform. To learn how to do this, you can read through this help document or watch our video tutorials:

Meta Quest devices can no longer be enrolled using ManageXR’s device setup tool. Quest devices must be enrolled via Meta Horizon managed services.

What materials will you need?

  • PC or MAC computer

  • Charged VR headset

  • A cable to connect your headset to your computer

Download and Launch the Device Setup Tool

We register devices to ManageXR using the ManageXR Device Setup Tool. The Device Setup Tool is a separate application you must download and run on your computer. To get started with the tool:

  1. Download the latest Device Setup Tool:

  2. Launch the Device Setup Tool:

    • Windows

      1. The Device Setup Tool will download as a zip folder. Unzip the folder and launch the ManageXRDeviceSetupTool.exe.

      2. After launching, you may get a Windows protected your PC popup. Click More info, then select Run anyway.

    • Mac

      1. The Device Setup Tool will download as a .dmg. Open the .dmg and then drag the program into your applications folder as prompted.

  3. Log in to the Device Setup Tool using your ManageXR account email and password.

    1. Note: You can also use the Device Setup Tool without logging in if you have a Configuration Code. Read more about registering a device with a Configuration Code here.

Register Your Device

Now, it's time to plug your device into your computer and register it!

  1. Prepare your device for registration:

    1. Pico Devices:

      1. Pico Device setup documentation (in most cases, this step is unnecessary as Pico devices are usually already prepared to install other software).

      2. Pico Device setup video tutorial.

      3. Pico Preload Device setup video tutorial.

    2. Vive Devices:

      1. HTC Device setup documentation.

    3. Magic Leap Devices:

      1. Magic Leap 2 Device (in most cases, this step is unnecessary).

    4. Lenovo Devices:

      1. Lenovo VRX Device setup documentation.

  2. Connect the headset to your computer and accept any in-headset prompts.

    Important: If you're not seeing your device populated in our tool, check out our troubleshooting guide for tips on how to fix this

  3. Ensure the Status reads Ready For Install. If it doesn't, refresh the device in the Device Setup Tool.

    If you're still experiencing issues, hover over the status for more instructions, or read about the various statuses here.

  4. Enter your device's target Configuration and Name.

  5. Click Install.

You're all set 🎉

You can now log in to the ManageXR Console and remotely manage your device. You'll never need to plug your device into your computer again!

If you're already in the ManageXR Console, you may need to click the Refresh button for the new device to appear.

Recommendations:

  • If your device's Status doesn't read Ready For Install, hover over the device status to learn more about it, or read about the various statuses here.

  • Make sure to use a USB-C cable that can transfer data (not just a charging cord).

  • If you're receiving a Device Setup Tool error code, our documentation on Device Setup Tool errors provides troubleshooting tips.

Need more help?

Talk to a member of our team using the chat bubble in the bottom right of your screen, or reach out to support@managexr.com

Related Articles
Register a Device Using a Configuration Code
Register a New Device Using the Pico Preload ManageXR App
Device Setup Tool Statuses
Pico Device Setup Tutorial
Update the Device Setup Tool
Did this answer your question?