If you're experiencing one of these bugs, let us know and we'll relay this information to Meta. When reporting an existing issue, or asking for a status update, please use the bug title prefix, e.g., "MAN-53"
🔴 Active Issues — Reported to Meta
These bugs have been filed with Meta and are actively being monitored or investigated.
Legacy
Announcement: Meta will no longer fix new bugs for Legacy Devices
Meta has ended bug maintenance for Legacy devices. This means they are unable to provide fixes or further support for issues arising from legacy devices. If you're experiencing deployment stopping issues because of this, migrating the affected devices to HMS is the best path forward. Check out our documentation on How to Migrate a Legacy Meta Quest Device.
Posted: July 8, 2026
Enrollment
Issue | First Reported | Status | Workaround | Latest Update |
Shared Mode
Issue | First Reported | Status | Workaround | Latest Update |
v2.5 - Controller pairing issue - The headset can get stuck reporting a controller as paired when it is not actually connected or working. This shows up two ways: one controller appears paired in settings but is not visible or functional, or a new set of controllers cannot pair at all because the headset still lists the original controllers as paired after they've been removed. | 7/8/26 | Reported | No known workaround | Submitted, not yet triaged by Meta. |
v2.5 - Quest 3S Intermittently Displays "Finding position in room" Error During Boot (Tracking Initialization Failure) | 6/15/26 | In progress |
| 7/7/26 - Meta is actively investigating. |
MAN-68 — Meta v2.5 - After waking sleeping device, user is stuck in native Loft environment. | 6/9/26 | In progress |
| 7/7/26 - Meta is actively investigating. |
MAN-67 — Devices lose controller and hand tracking when entering apps on Meta firmware v2.4 | 6/4/26 | In progress | Press Home button on right controller → system menu appears → press Home again to return to the app → controllers resume. Rebooting the device or restarting the app does NOT fix it. | Fixed in v2.5. |
v2.3 - Home Screen fails to load and gets stuck on purple loading screen after reboot | 6/23/26 | Resolved | Update firmware to v2.5 | 7/6/26 - Resolved in Meta firmware v2.5. |
v2.3 - Meta App Store pops up randomly in Shared Mode | 6/1/26 | In progress | n/a | 7/7/26 - Under investigation |
MAN-60 — Meta App Store apps silently fail to install on firmware v2.1 and v2.4 devices | May 14, 2026 | In progress | None | Fixed in v2.5. |
🟡 No Fix Planned by Meta
These bugs have been reported to Meta and confirmed as not planned for resolution.
Enrollment
Issue | First Reported | Workaround | Latest Update |
MAN-24 — Meta Device Setup App: "Enrollment failed. Failed to discover device over Bluetooth." | Feb 22, 2026 | Try different computers (some BLE modules perform better), reduce WiFi/BLE interference, use 5GHz WiFi, limit concurrent devices | 3/4/26 - Meta acknowledges Bluetooth can be flaky and has provided mitigation tips |
MAN-25 — Meta Device Setup App stuck in a loop when doing bulk device enrollment | Dec 22, 2025 | Manually enroll devices using Admin Center | 7/7/26 - Meta no longer working on this due to low severity |
Legacy
Issue | First Reported | Workaround | Latest Update |
MAN-44 — V85: User unable to close long-lingering Meta profile notifications | Feb 17, 2026 | Wait for the notification to disappear on its own | 7/7/26 - Meta never triaged and closed the ticket. |
MAN-62 — Black screen when putting headset back on while in an app or a video | May 18, 2026 | Long press the Meta home button, or press the power button on the headset | Meta will not fix this issue on Legacy devices. |
MAN-48 — V85 Legacy: Black screen on boot / kiosk re-entry / app launch making headset unresponsive | Feb 23, 2026 | Enroll the device using MHMS | Meta confirmed they will not fix this issue due to a known limitation in legacy devices; attempting to fix could make device behavior worse |
MAN-42 — Legacy → MHMS Migration: White screen after Wake Controllers screen | Feb 5, 2026 | n/a | Meta closed this ticket due to low severity |
MAN-27 — Legacy: Quest prompts for Meta account confirmation on startup while only 1 account is linked | Jan 12, 2026 | Manually confirm the profile each time | Meta closed — resolved or deprioritized due to severity |
Shared Mode
Issue | First Reported | Workaround | Latest Update |
MAN-52 — Support First Steps app for Quest 2 | May 1, 2026 | n/a | 7/7/26 - Meta never triaged and closed the ticket. |
MAN-29 — Controllers become non-responsive on MHMS device when WebXR video switches from immersive → 2D | Jan 23, 2026 | Reboot the device or press A&B buttons together to exit full screen or keep on trying and sometimes it automatically fixes itself. | 7/7/26 - Meta never triaged and closed the ticket. |
MAN-49 — Meta: Hand tracking disabled after ending Shared Mode session / reboot | Feb 23, 2026 | Manually enable hand tracking via Meta Settings on the device | Not available on Quest 2 via config. Manual enable is the solution |
MAN-41 — Meta: Boundary automatically changes from stationary to roomscale when launching an immersive app | Feb 4, 2026 | None | Meta closed this issue and will not fix it |
MAN-54—Apps using Meta's Spatial SDK or MR Utility Kit (MRUK), e.g., spatial mapping, QR tracking, etc., not working on managed devices. App works on standalone or sideloaded devices but fails under MDM management. Spatial mapping not triggering beyond initial app installation. Spatial data consent dialog does not appear or is dismissed before the user can accept it. | Aug 1, 2025 | Distribute the app as a private app | Meta does not plan to address this issue and recommends distributing your app as a Private App instead. You can find step-by-step instructions in the FAQ section. |
MAN-13 — Devices show passthrough on app launch | Sep 16, 2025 | N/A | Meta no longer working on this due to low severity |
MAN-14 — Meta v81: Sometimes stuck at native home environment without progressing to "Start Your Session" screen | Oct 23, 2025 | Reboot the device | Meta no longer working on this. Notify if it recurs on V85 |
MAN-28 — Quest casting skips 6-digit pairing code; subsequent attempts crash Oculus casting | Jan 21, 2026 | Use ManageXR casting at console.managexr.com/casting | Meta deprioritized. Re-escalate if issue is consistent |
Shared Mode & Legacy
Issue | First Reported | Workaround | Latest Update |
Meta devices throwing an "Error Activating Meta AI" pop-up | Feb 19, 2026 | N/A | Meta will not fix bugs on older firmware. Will move to archive if no resolution |
✅ Fixed Bugs
These issues have been resolved via Meta firmware updates or ManageXR releases.
Enrollment
Issue | First Reported | Workaround | Fix / Resolution |
MAN-61 — Attempting to access Developer Mode setting in-headset results in "Settings keeps stopping" error after entering admin PIN | May 12, 2026 |
| Fixed in Meta firmware v2.5. |
Meta devices fail to load applications on boot – "Failed to Install Applications" error | Jun 24, 2025 |
| Complete session setup while online before shipping to prevent apps from being uninstalled |
MHMS Enrollment – v77: No "complete setup" popup when enrollment should be complete | Jun 16, 2025 |
| Fixed by updating to firmware V78 |
Meta Horizon Managed Services: Devices sometimes show enrollment code screen after reboot | Jun 3, 2025 |
| Fixed. Re-enter enrollment code as workaround was available |
Shared Mode
Issue | First Reported | Workaround | Fix / Resolution |
MAN-58 — MHMS: Meta App Store apps install on some devices but fail with update error on others in the same configuration | Apr 22, 2026 | n/a | Fixed in firmware v2.3 |
MAN-70 —Meta v2.5 - Long Pressing the Meta button does not re-center view | 6/9/26 |
| Fix was pushed in hotfix to Meta firmware v2.5. Full version number is 205.0.0.112.1674 |
MAN-46 — Meta v83/v85: 'No boundary found' message appears when Stationary Boundary by Default is enabled | Feb 19, 2026 |
| Resolved in firmware v2.3. Users need to update their firmware to receive the fix |
MAN-55 — Intermittently stuck in passthrough after basic actions (reboot, app launch, etc.) | Feb 4, 2026 |
| Resolved in firmware v2.3. Users need to update their firmware to receive the fix |
MAN-16 — Meta v83: User persists in passthrough on boot when headset is worn | Nov 20, 2025 |
| This bug has re-appeared in V2.1. Refer to MAN-55 under Active Issues |
MAN-26 — MHMS: DUI won't open when using Kiosk App with a 2D-windowed app | Jan 7, 2026 |
| Working as expected. DUI only appears when the launched app is immersive; pressing the Oculus button when a 2D app is open hides/shows the app window |
MAN-20 — MHMS V83: Controller Home Button intermittently fails to load Meta quick pause menu (DUI) | Nov 24, 2025 |
| Fixed in new OEM config released by Meta. Devices will receive this once they sync with ManageXR |
MAN-36 — Meta v85 MHMS: Unable to quit out of an app after launching it | — |
| Fixed with new V85 OEMConfig. Update firmware of affected devices if still experiencing |
MAN-37 — Meta v85 OEMConfig: Meta native app UI sometimes lingers after quitting an app | — |
| Fixed with new V85 OEMConfig. Factory reset affected devices if still experiencing |
MAN-18 — MHMS V83: Controllers lose connectivity on MXR Home Screen after quitting app via DUI | Nov 21, 2025 |
| Meta hotfix rolled out to v83, 100% by Jan 6, 2026. ManageXR lifted the global firmware hold |
MAN-8 — Controllers become inactive in ManageXR home after interacting with DUI Resume button | Sep 16, 2025 |
| Reported on v79, fixed in firmware v81 |
Meta QFB: Selecting Quit from DUI does not restart app/video in Kiosk/Home Screen | May 21, 2025 |
| Fixed in v81, 100% rollout Oct 15, 2025 |
Meta devices losing network connection after ending Shared Mode session | Jun 2, 2025 |
| Fixed in firmware v78 |
OBBs getting wiped on v78 on session restart | Jul 1, 2025 |
| Fixed in firmware v79 |
Controllers can't interact with session passcode input screen in Shared Mode | Jun 25, 2025 |
| Fixed. Workaround was power button sleep/wake or pressing Home 5 times |
MAN-39 — Immersive Home perma-loading after DUI Quit | Jan 20, 2026 |
| Fixed via Meta hotfix in firmware v85.0.0.245.1707 |
MAN-34 — Meta v85: Instagram frame sometimes launches on boot | Jan 28, 2026 |
| ManageXR released a fix blocking Instagram on Mar 1, 2026 |
Kiosk Mode
Issue | First Reported | Workaround | Fix / Resolution |
MAN-33 — Meta v85: Meta home button press breaks kiosk (Legacy & MHMS) | — |
| Fixed with new V85 OEMConfig. Factory reset affected devices if still experiencing |
Legacy
Issue | First Reported | Workaround | Fix / Resolution |
MAN-57 — MHMS: "Migrate to MHMS" command fails to initiate migration | Mar 25, 2026 |
| Meta has provided an updated OEM config that resolves this issue and released it as of May 11th, 2026. |
MAN-43 — Quest: Firmware hold still allowing devices to update to V83 | Feb 9, 2026 |
| Meta released a fix on Feb 25, 2026 |
MAN-35 — Meta v85 OEMConfig: "App name unavailable" appears when pressing Meta Home button in an app | — |
| Fixed with new V85 OEMConfig. Factory reset affected devices if still experiencing |
MAN-38 — v83 & v85: Meta button does not open app-pause menu in MXR Home Screen (Legacy & MHMS) | Jan 29, 2026 |
| New OEM config v86.0.0.0.176 provided by Meta. Devices must sync with ManageXR |
Casting & Streaming
Issue | First Reported | Workaround | Fix / Resolution |
Various casting issues (permission dialog not appearing, flashing, looping requests) | Sep 5, 2025 |
| Fixed in Meta firmware v83 |
Quest (all models) V70+ MHMS: Streaming request immediately denied without prompt | May 12, 2025 |
| Fixed in Meta firmware v83 |
Individual Mode
Issue | First Reported | Workaround | Fix / Resolution |
MHMS: Managed Meta accounts unable to access app store and/or purchase content | Jul 1, 2025 |
| Fixed. Workaround was to use a personal Meta account to purchase/download apps |
FAQ
How do I distribute my app as a Private App?
How do I distribute my app as a Private App?
The developer publishes the app as a private app on the Meta Horizon Store. See Meta's guide: Deploying Private Apps
The admin adds the private app to their Managed Apps library in the HMS Admin Center.
The admin exports the app configuration and deploys it to ManageXR-managed devices via OEMConfig.