Status updates are current as of March 30, 2026.
If you're experiencing one of these bugs, let us know and we'll relay this information to Meta. When reporting an existing issue, or asking for a status update, please use the bug title prefix, e.g., "MAN-53"
🔴 Active Issues — Reported to Meta
These bugs have been filed with Meta and are actively being monitored or investigated.
Enrollment
Issue | First Reported | Status | Workaround | Latest Update |
MAN-25 — Meta DSA stuck in a loop when doing bulk device enrollment | Dec 22, 2025 | Reported | Manually enroll devices using Admin Center | Meta is currently investigating |
MAN-24 — Meta DSA App: "Enrollment failed. Failed to discover device over Bluetooth." | Feb 22, 2026 | Reported | Manually enroll or factory reset and retry. Try different laptops, reduce BLE interference, use 5GHz Wi-Fi, reduce concurrent devices | Meta acknowledges Bluetooth can be flaky and has provided mitigation tips |
Legacy
Issue | First Reported | Status | Workaround | Latest Update |
MAN-48 — V85 Legacy: Black screen on boot / kiosk re-entry / app launch making headset unresponsive | Feb 23, 2026 | Reported | None | Meta triaged. May be resolved in V2.01 |
MAN-44 — V85: User unable to close long-lingering Meta profile notifications | Feb 17, 2026 | Reported | Wait for the notification to disappear on its own | Meta has not yet triaged the ticket |
MAN-42 — Legacy → MHMS Migration: White screen after Wake Controllers screen | Feb 5, 2026 | Reported | None | Meta closed this ticket due to low severity |
MAN-27 — Legacy: Quest prompts for Meta account confirmation on startup while only 1 account is linked | Jan 12, 2026 | Reported | Manually confirm the profile each time | Meta closed — resolved or deprioritized due to severity |
Shared Mode
Issue | First Reported | Status | Workaround | Latest Update |
MAN-46 — Meta v83/v85: 'No boundary found' message appears when Stationary Boundary by Default is enabled | Feb 19, 2026 | Reported | None — wait for the prompt to go away | In Meta's queue, recently bumped |
MAN-29 — Controllers become non-responsive on HMS when WebXR video switches from immersive → 2D | Jan 23, 2026 | Reported | Reboot device, or press A+B together to exit full screen. Sometimes self-resolves | Triaged but no new updates |
MAN-26 — MHMS: DUI won't open when using Kiosk App with a 2D-windowed app | Jan 7, 2026 | Reported | Switch from Kiosk App to Custom Home while hiding all other apps (not feasible for all deployments) | Meta is currently investigating |
MAN-16 — Meta v83: User persists in passthrough on boot when headset is worn | Nov 20, 2025 | Reported | Remove and re-wear the headset, or sleep/wake the display via the power button | Meta asked to confirm if this also occurs on V85. Notify ManageXR if so |
MAN-40 — Meta v85: Intermittently stuck in passthrough after basic actions (reboot, app launch, etc.) | Feb 4, 2026 | Reported | Reboot the device | Reproduced on V2.01. Meta reopened and is investigating |
MAN-41 — Meta: Boundary automatically changes from stationary to roomscale when launching an immersive app | Feb 4, 2026 | Reported | None | Meta closed this issue and will not fix it |
MAN-49 — Meta: Hand tracking disabled after ending Shared Mode session / reboot | Feb 23, 2026 | Under investigation | Manually enable hand tracking via Meta Settings on the device | Not available on Quest 2 via config. Manual enable is the solution |
MAN-20 — MHMS V83: Controller Home Button intermittently fails to load Meta quick pause menu (DUI) | Nov 24, 2025 | Reported | Send a command to launch the ManageXR Home Screen | Related updated ticket filed (see "DUI won't open" above) |
Shared Mode & Legacy
Issue | First Reported | Status | Workaround | Latest Update |
Meta devices throwing an "Error Activating Meta AI" pop-up | Feb 19, 2026 | Under review | N/A | Meta will not fix bugs on older firmware. Will move to archive if no resolution |
🟡 Backlogged / Not on Roadmap
These bugs have been reported to Meta but are not currently scheduled for a fix.
Shared Mode
Issue | First Reported | Workaround | Latest Update |
Spatial mapping not triggering beyond initial app installation | Aug 1, 2025 | Distribute the app as a private app | Meta does not plan to fix. Recommends distributing as "private apps" |
MAN-13 — Devices show passthrough on app launch | Sep 16, 2025 | N/A | Meta no longer working on this due to lower severity |
MAN-14 — Meta v81: Sometimes stuck at native home environment without progressing to "Start Your Session" screen | Oct 23, 2025 | Reboot the device | Meta no longer working on this. Notify if it recurs on V85 |
MAN-28 — Quest casting skips 6-digit pairing code; subsequent attempts crash Oculus casting | Jan 21, 2026 | Use ManageXR casting at console.managexr.com/casting | Meta deprioritized. Re-escalate if issue is consistent |
✅ Fixed Bugs
These issues have been resolved via Meta firmware updates or ManageXR releases.
Enrollment
Issue | First Reported | Fix / Resolution |
Meta devices fail to load applications on boot – "Failed to Install Applications" error | Jun 24, 2025 | Complete session setup while online before shipping to prevent apps from being uninstalled |
MHMS Enrollment – v77: No "complete setup" popup when enrollment should be complete | Jun 16, 2025 | Fixed by updating to firmware V78 |
Meta Horizon Managed Services: Devices sometimes show enrollment code screen after reboot | Jun 3, 2025 | Fixed. Re-enter enrollment code as workaround was available |
Shared Mode
Issue | First Reported | Fix / Resolution |
MAN-36 — Meta v85 MHMS: Unable to quit out of an app after launching it | — | Fixed with new V85 OEMConfig. Factory reset affected devices if still experiencing |
MAN-37 — Meta v85 OEMConfig: Meta native app UI sometimes lingers after quitting an app | — | Fixed with new V85 OEMConfig. Factory reset affected devices if still experiencing |
MAN-18 — MHMS V83: Controllers lose connectivity on MXR Home Screen after quitting app via DUI | Nov 21, 2025 | Meta hotfix rolled out to v83, 100% by Jan 6, 2026. ManageXR lifted the global firmware hold |
MAN-8 — Controllers become inactive in ManageXR home after interacting with DUI Resume button | Sep 16, 2025 | Reported on v79, fixed in firmware v81 |
Meta QFB: Selecting Quit from DUI does not restart app/video in Kiosk/Home Screen | May 21, 2025 | Fixed in v81, 100% rollout Oct 15, 2025 |
Meta devices losing network connection after ending Shared Mode session | Jun 2, 2025 | Fixed in firmware v78 |
OBBs getting wiped on v78 on session restart | Jul 1, 2025 | Fixed in firmware v79 |
Controllers can't interact with session passcode input screen in Shared Mode | Jun 25, 2025 | Fixed. Workaround was power button sleep/wake or pressing Home 5 times |
MAN-39 — Immersive Home perma-loading after DUI Quit | Jan 20, 2026 | Fixed via Meta hotfix in firmware v85.0.0.245.1707 |
MAN-34 — Meta v85: Instagram frame sometimes launches on boot | Jan 28, 2026 | ManageXR released a fix blocking Instagram on Mar 1, 2026 |
Kiosk Mode
Issue | First Reported | Fix / Resolution |
MAN-33 — Meta v85: Meta home button press breaks kiosk (Legacy & MHMS) | — | Fixed with new V85 OEMConfig. Factory reset affected devices if still experiencing |
Legacy
Issue | First Reported | Fix / Resolution |
MAN-43 — Quest: Firmware hold still allowing devices to update to V83 | Feb 9, 2026 | Meta released a fix on Feb 25, 2026 |
MAN-35 — Meta v85 OEMConfig: "App name unavailable" appears when pressing Meta Home button in an app | — | Fixed with new V85 OEMConfig. Factory reset affected devices if still experiencing |
MAN-38 — v83 & v85: Meta button does not open app-pause menu in MXR Home Screen (Legacy & MHMS) | Jan 29, 2026 | New OEM config v86.0.0.0.176 provided by Meta. Devices must sync with ManageXR |
Casting & Streaming
Issue | First Reported | Fix / Resolution |
Various casting issues (permission dialog not appearing, flashing, looping requests) | Sep 5, 2025 | Fixed in Meta firmware v83 |
Quest (all models) V70+ MHMS: Streaming request immediately denied without prompt | May 12, 2025 | Fixed in Meta firmware v83 |
Individual Mode
Issue | First Reported | Fix / Resolution |
MHMS: Managed Meta accounts unable to access app store and/or purchase content | Jul 1, 2025 | Fixed. Workaround was to use a personal Meta account to purchase/download apps |