ManageXR

Troubleshooting: Adding the Pico Browser and Pico Business Store to Your ManageXR Home Screen

Westley Heagy

Ciru

Taylor Lallas

Troubleshooting guides, Meta-specific FAQs and and more!

FAQs and Troubleshooting Guides 

Use these troubleshooting steps to investigate why you're not seeing your device in the ManageXR device setup tool

Troubleshooting: The Device Setup Tool Does Not Recognize My Device

Troubleshooting: I Can't Get My Meta Quest Device to Cast Properly

Troubleshooting: My Device is Reporting its Location Incorrectly in ManageXR

Troubleshooting: My Device Has Been Lost or Stolen

Troubleshooting: A Device Was Accidentally Deleted From My ManageXR Account

If you're using Dashlane and having login issues, then this guide is for you!

Troubleshooting: Issues Logging in to the ManageXR Web Console When Using Dashlane

Troubleshooting: Pico Device Stuck in a Loading Screen in Kiosk Mode

Troubleshooting: Reinstall ManageXR Using the Device Setup Tool

Meta Horizon app error, entitlement checks, Meta release channels, Meta Horizon Store, App Lab

Troubleshooting: Multiple Device Can't Access This App at the Same Time

Troubleshooting: My Device is Reporting the Time Incorrectly

Follow these troubleshooting steps to resolve login and account creation errors.

Troubleshooting: I can't log in to the ManageXR Web Console

Logos, icons, thumbnails, or backgrounds not loading properly in ManageXR

Troubleshooting: I can't see my application thumbnails or logos inside the ManageXR Home Screen

Common errors that you might encounter while using the Device Setup Tool

Troubleshooting: Device Setup Tool Errors

Troubleshooting Guides

Follow these steps to screen record/screenshot on Meta Quest devices

Screen Record/Screenshot on Meta Quest Devices

Does ManageXR Work With Quest Link?

Casting from ManageXR Home Screen on a Meta Quest (in-headset)

Enable/Disable Hand Tracking for Meta Quest devices

Information and FAQs about Meta test user accounts. Note, test users are no longer a supported method for enrolling Meta new Meta devices.

(Legacy) Using test user accounts on Meta devices

Legacy Meta devices on firmware v76+ will receive a new, even more secure kiosk

Upgraded kiosk experience on Meta v76+

MHMS Quest devices losing network connection between Shared Mode sessions

Instructions for pairing a stylus like the Logitech MX Ink with Meta devices enrolled via MHMS

How to Pair a Stylus with a Meta Device

Instructions for pairing controllers with Meta devices

How to Pair Controllers with a Meta Quest Device

Meta-specific FAQs and guides

Required permission to deploy certain files on Android 12 devices, Meta Quest firmware 51 files

(Deprecated) How to give ManageXR permission to deploy files to Android/data

Android 12 (Meta firmware v51+)

Developer Docs

Find answers and get help from Intercom Support and Community Experts

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